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Four Seasons Hotel Hangzhou at West Lake

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Escape to Four Seasons Hotel Hangzhou at West Lake, a serene oasis near Quyuan Park and Yui Fei Temple. Indulge in rejuvenating treatments like a body wrap or facial at The SPA, unwind by the garden or playground, and stay connected with high-speed WiFi. Guests have praised the attentive staff.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
The current price is CA $831
CA $969 total
includes taxes & fees
May 31 - Jun 1

Why we love this property

Work and play paradise
This hotel blends business convenience with relaxation in the city center. It offers meeting spaces and spa services, plus 24-hour room service.
Delicious dining options
The 2 restaurants offer al fresco, garden, and pool views. A bar adds vibrant nightlife. Guests can choose buffet breakfast or private dining experiences.
Wellness paradise
The spa provides daily aromatherapy and facials in tranquil rooms. A sauna, steam room, and garden elevate the hotel's wellness offering.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Garden View Room King

Panorama Garden View Room King

Panorama Garden View Room King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Terrace (Garden)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for West Lake Suite

West Lake Suite

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lotus Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Terrace (Garden)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Royal West Lake Suite

Royal West Lake Suite

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Room King

Courtyard Room King

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Suite King

Courtyard Suite King

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Four Seasons Hotel Hangzhou At Hangzhou Centre
Downtown Hangzhou
  • Pool
  • Spa
  • Free parking
  • Free WiFi
10.0 out of 10, Exceptional, 36 reviews
The price is CA $391
CA $456 total
includes taxes & fees
Jun 7 - Jun 8
Four Seasons Hotel Hangzhou At Hangzhou Centre
Compare similar properties
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About the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 km
  • Zhejiang University Yuquan Campus - 9 min walk - 0.7 km
  • West Lake - 10 min walk - 0.9 km
  • Yui Fei Temple - 11 min walk - 1.0 km
  • Beishan St - 11 min walk - 1.0 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou Yuhang Station - 21 min drive
  • South Railway Station - 22 min drive
  • Huanglong Sports Center Station - 29 min walk
  • Huanglong Cave Station - 30 min walk

Restaurants

  • ‪金沙厅 - ‬6 min walk
  • ‪朴墅 - ‬13 min walk
  • ‪Kfc - ‬15 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬9 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Accessible bathtub
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 336 for adults and CNY 168 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Also known as

Four Seasons Hangzhou West Lake

Four Seasons Hotel Hangzhou West Lake

Four Seasons Hangzhou West

Four Seasons Hangzhou At West

Four Seasons Hotel Hangzhou at West Lake Hotel

Four Seasons Hotel Hangzhou at West Lake Hangzhou

Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?

Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's an indoor pool.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's free self parking.

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?

Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.

What's the area around Four Seasons Hotel Hangzhou at West Lake like?

Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 14-minute walk from West Lake and 12 minutes' walk from Zhejiang University Yuquan Campus.

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Reviews

Four Seasons Hotel Hangzhou at West Lake Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities

Popular mentions

Trip
Service staff
Location
Breakfast

Reviews

Verified

10/10 Exceptional

Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.
Marco, 3-night trip
Verified

10/10 Exceptional

Great service, beautiful garden, nice food!
Aijuan, 3-night trip
Verified

10/10 Exceptional

Best hotel in Hangzhou. Great location for west lake touring
chen, 1-night trip
Verified

10/10 Exceptional

Beautiful setting, idealic location.
Monty, 1-night trip
Verified

10/10 Exceptional

Nice service, nice location near West Lake, and nice restaurant on site.
YAN, 2-night trip
Verified

10/10 Exceptional

Beautiful building and grounds. Amazing service.
Patrick, 2-night trip
Verified

10/10 Exceptional

This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
MEI, 1-night trip
Verified

10/10 Exceptional

Good services and staffing.
Joanna, 2-night trip
Verified

10/10 Exceptional

Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Hoi Ching, 1-night trip
Verified

10/10 Exceptional

The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Guoqing, 3-night trip
Verified

10/10 Exceptional

We love the service and property
FENG, 1-night trip
Verified

10/10 Exceptional

Excellent service. I am a regular
Roy, 3-night trip
Verified

10/10 Exceptional

One of the best hotel
Yajun, 1-night trip
Verified

10/10 Exceptional

Very good service and facility The environment is magnificent Very relaxing trip and place to stay
Verified

10/10 Exceptional

Good hotel
YILIN, 2-night trip
Verified

10/10 Exceptional

Excellent service
Roy, 4-night trip
Verified

8/10 Very good

The best four season experience in my life.
KAOHUNG, 2-night trip
Verified

10/10 Exceptional

Must stay hotel next time
Qisheng, 1-night trip
Verified

10/10 Exceptional

Amazing
Shoja Oddin, 2-night trip
Verified

10/10 Exceptional

One of the best hotels in China! We definitely will return.
6-night trip
Verified

10/10 Exceptional

Dinner at 金沙廳 was so impressive
Li Jih Edwin, 3-night trip
Verified

10/10 Exceptional

Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Hao, 3-night trip
Verified

10/10 Exceptional

Accessible to the lakefront, however, quite crowded during the day.
Irene, 1-night trip
Verified

10/10 Exceptional

Jin sha restaurant needs improvement

The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Chen, 2-night trip
Verified

6/10 Good

Not a great ROI

This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Albert, 2-night trip