10/10 Exceptional
Great service, beautiful garden, nice food!
Aijuan
Aijuan, 3-night trip
Four Seasons Hotel Hangzhou at West Lake
Luxury hotel with full-service spa, connected to a shopping center, near Hangzhou Botanical Garden
Choose dates to view prices
Escape to Four Seasons Hotel Hangzhou at West Lake, a serene oasis near Quyuan Park and Yui Fei Temple. Indulge in rejuvenating treatments like a body wrap or facial at The SPA, unwind by the garden or playground, and stay connected with high-speed WiFi. Guests have praised the attentive staff.
9.8
Exceptional
Popular amenities
- Pool
- Spa
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Indoor pool
- Breakfast available
- Free children's club
- Fitness center
- Sauna
- Steam room
- Free use of bicycles
- 24-hour room service
- Massage/treatment rooms
For families (6)
- Free cribs/infant beds
- Babysitting (surcharge)
- Children's club (free)
- Playground on site
- Connecting/adjoining rooms available
- Separate bathtub and shower
CA $821
CA $957 total
includes taxes & fees
May 10 - May 11
Why we love this property
Wellness paradise
The spa provides daily aromatherapy and facials in tranquil rooms. A sauna, steam room, and garden elevate the hotel's wellness offering.
Lake views and history
This luxury boutique hotel in a historical district boasts garden-view dining, a pool-view restaurant, and curated decor. Lake vistas complete the scene.
Delicious dining options
The 2 restaurants offer al fresco, garden, and pool views. A bar adds vibrant nightlife. Guests can choose buffet breakfast or private dining experiences.
Room options
Check availability for these dates
Showing 13 of 13 rooms
Garden View Room King Bed
10.0Exceptional
1 review
- City view
- 63 sq m
- Sleeps 4
- 1 King Bed
Panorama Garden View Room King
10.0Exceptional
1 review
- Garden view
- 80 sq m
- Sleeps 4
- 1 King Bed
Premier Garden View Room King Bed
10.0Exceptional
4 reviews
- Garden view
- 73 sq m
- Sleeps 4
- 1 King Bed
Lagoon Suite
- Garden view
- 130 sq m
- Sleeps 4
- 1 King Bed
Room, 1 King Bed, Terrace (Garden)
- Garden view
- 73 sq m
- Sleeps 4
- 1 King Bed
West Lake Suite
- Lake view
- 140 sq m
- Sleeps 4
- 1 King Bed
Lotus Suite
- Water view
- 120 sq m
- Sleeps 4
- 1 King Bed
Garden View Room 2 Double Beds
9.0Wonderful
2 reviews
- Garden view
- 63 sq m
- Sleeps 4
- 2 Double Beds
Room, 2 Double Beds, Terrace (Garden)
- Garden view
- 73 sq m
- Sleeps 4
- 2 Double Beds
Premier Garden View Room 2 Double Beds
- Garden view
- 73 sq m
- Sleeps 4
- 2 Double Beds
Royal West Lake Suite
- Garden view
- 130 sq m
- Sleeps 4
- 1 King Bed
Courtyard Room King
- Sleeps 4
- 1 King Bed
Courtyard Suite King
- Sleeps 4
- 1 King Bed
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About the area
5 Lingyin Road, Hangzhou, Zhejiang, 310013
What's nearby
- Hangzhou Botanical Garden - 1 min walk - 0.0 km
- Zhejiang University Yuquan Campus - 9 min walk - 0.7 km
- West Lake - 10 min walk - 0.9 km
- Yui Fei Temple - 11 min walk - 1.0 km
- Beishan St - 11 min walk - 1.0 km
Getting around
- Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive
- Hangzhou East Railway Station - 12 min drive
- Hangzhou Yuhang Station - 21 min drive
- South Railway Station - 22 min drive
- Huanglong Sports Center Station - 29 min walk
- Huanglong Cave Station - 30 min walk
Restaurants
- 金沙厅 - 6 min walk
- 朴墅 - 13 min walk
- Starbucks - 8 min walk
- 咬不得高祖生煎 - 11 min walk
- The Bar at The Four Seasons Hotel - 9 min walk
About this property
Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.
At a glance
Hotel size
- 78 rooms
- Arranged over 2 floors
Arriving/Leaving
- Check-in start time: 3 PM; Check-in end time: midnight
- Express check-out available
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
- Guests driving to the property should contact this property in advance (e.g., directions)
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
- Free children's club
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free wired internet access in public areas
- Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
- 2 restaurants
- Bar/lounge
- Private dining
- 24-hour room service
Traveling with children
- Free children's club
- Playground
- Babysitting (surcharge)
- Children's menu
- Children's games
- Toys
- Baby bath
- Bed rails
- Lifeguard on site
What to do
- Fitness classes
- Yoga classes
- Golfing nearby
- Hiking/biking trails nearby
Working away
- Business center
- 3 meeting rooms
- Computer station
- Conference center (5543 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free bicycle rentals
Facilities
- 1 building/tower
- Built in 2010
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Fitness center
- An indoor pool
- Arcade/game room
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- Lockers available
- Banquet hall
Accessibility
- Wheelchair accessible
- Elevator
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Handrails in stairways
- Wheelchairs available on site
- Height-adjustable showerhead
- Grab bar in bathtub
- Accessible bathtub
- Stair-free path to entrance
Room amenities
Be entertained
- DVD player
- LCD television
- Satellite TV channels
Home comfort
- Air conditioning
- Minibar
- Wet bar
- Espresso maker
- Electric kettle
- Bathrobes and slippers
- Children's robes and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
What to enjoy
- Individually decorated
- Separate sitting area
Freshen up
- Separate bathtub and shower
- Rainfall showerhead
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Desk
- Free newspapers
- Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
- Phone
- Desk chair
- Electrical adapters/chargers
Food and drink
- Free bottled water
- Children's dinnerware
- Highchair
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Local maps
Special features
Spa
The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Dining
WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CNY 336 for adults and CNY 168 for children
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Babysitting is available for an extra charge
- Rollaway beds are available for CNY 292.0 per night
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).
Also known as
Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou
Frequently asked questions
Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?
Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's an indoor pool.
Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's free self parking.
What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?
Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.
What's the area around Four Seasons Hotel Hangzhou at West Lake like?
Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 14-minute walk from West Lake and 12 minutes' walk from Zhejiang University Yuquan Campus.
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Four Seasons Hotel Hangzhou at West Lake Reviews
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.4
Location
9.8
Staff & service
9.8
Property conditions & facilities
Popular mentions
BreakfastLocationTripService staff10/10 Exceptional
Best hotel in Hangzhou. Great location for west lake touring
chen
chen, 1-night trip
10/10 Exceptional
Excellent service
Roy
Roy, 4-night trip
10/10 Exceptional
One of the best hotel
Yajun
Yajun, 1-night trip
10/10 Exceptional
Very good service and facility
The environment is magnificent
Very relaxing trip and place to stay
Wing Chi
8/10 Very good
The best four season experience in my life.
KAOHUNG
KAOHUNG, 2-night trip
10/10 Exceptional
Good hotel
YILIN
YILIN, 2-night trip
10/10 Exceptional
Beautiful setting, idealic location.
Monty
Monty, 1-night trip
10/10 Exceptional
Nice service, nice location near West Lake, and nice restaurant on site.
YAN
YAN, 2-night trip
10/10 Exceptional
Amazing
Shoja Oddin
Shoja Oddin, 2-night trip
10/10 Exceptional
Must stay hotel next time
Qisheng
Qisheng, 1-night trip
10/10 Exceptional
One of the best hotels in China! We definitely will return.
Verified traveller
6-night trip
10/10 Exceptional
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
MEI
MEI, 1-night trip
10/10 Exceptional
Beautiful building and grounds. Amazing service.
Patrick
Patrick, 2-night trip
10/10 Exceptional
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Hoi Ching
Hoi Ching, 1-night trip
10/10 Exceptional
Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Hao
Hao, 3-night trip
10/10 Exceptional
Good services and staffing.
Joanna
Joanna, 2-night trip
10/10 Exceptional
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Guoqing
Guoqing, 3-night trip
10/10 Exceptional
Dinner at 金沙廳 was so impressive
Li Jih Edwin
Li Jih Edwin, 3-night trip
10/10 Exceptional
We love the service and property
FENG
FENG, 1-night trip
10/10 Exceptional
Accessible to the lakefront, however, quite crowded during the day.
Irene
Irene, 1-night trip
10/10 Exceptional
Excellent service. I am a regular
Roy
Roy, 3-night trip
10/10 Exceptional
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Chen
Chen, 2-night trip
6/10 Good
Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Albert
Albert, 2-night trip
10/10 Exceptional
Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.
Marco
Marco, 3-night trip
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