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Four Seasons Hotel Hangzhou at West Lake

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Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
The current price is CA $856
CA $998 total
includes taxes & fees
Sep 23 - Sep 24

Why we love this property

Work and play paradise
This hotel blends business convenience with relaxation in the city center. It offers meeting spaces and spa services, plus 24-hour room service.
Delicious dining options
The 2 restaurants offer al fresco, garden, and pool views. A bar adds vibrant nightlife. Guests can choose buffet breakfast or private dining experiences.
Wellness paradise
The spa provides daily aromatherapy and facials in tranquil rooms. A sauna, steam room, and garden elevate the hotel's wellness offering.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Garden View Room King Bed

A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Garden View Room King

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a potted plant.

Panorama Garden View Room King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premier Garden View Room King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon Suite

A modern living room with a sofa, armchairs, a coffee table, and a dining area with chairs and a table.

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for West Lake Suite

A living room with a sofa, chairs, a coffee table, a dining table, and a large window with a view of trees and a building.

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lotus Suite

A living room with a sofa, chairs, a coffee table, a TV, and large windows.

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Garden View Room 2 Double Beds

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a decorative wall panel.

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Garden View Room 2 Double Beds

A room with a view of cherry blossoms, a sofa, a chair, a small table with a vase, and a laptop.

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room

  • Sleeps 3
  • Free WiFi

Room

  • Sleeps 3
  • Free WiFi

Room

  • Sleeps 3
  • Free WiFi

View all photos for Royal West Lake Suite

A spacious living room with a sofa, armchairs, a coffee table, and a dining table with chairs. Large windows provide natural light and views of greenery outside.

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Room King

A hot tub with a tiled surround, a lounge chair, and a small table with a drink.

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Suite King

A traditional Japanese-style garden with a stone pathway, a hot spring, and a wooden structure.

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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CA $204 total
includes taxes & fees
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About the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 km
  • Zhejiang University Yuquan Campus - 9 min walk - 0.7 km
  • West Lake - 13 min walk - 1.1 km
  • Quyuan Park - 15 min walk - 1.3 km
  • Su Di Causeway - 5 min drive - 1.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive
  • Hangzhou East Railway Station - 12 min drive
  • South Railway Station - 22 min drive
  • Hangzhou South Station - 22 min drive
  • Huanglong Sports Center Station - 29 min walk
  • Huanglong Cave Station - 30 min walk

Restaurants

  • ‪Bellevue Cafe Hyatt - ‬6 min drive
  • ‪新开元大酒店 - ‬7 min drive
  • ‪Starbucks Hefang Street Concept Store - ‬9 min drive
  • ‪诸葛烤鱼 - ‬7 min drive
  • ‪Chimney烟囱 - ‬7 min drive

About this property

Four Seasons Hotel Hangzhou at West Lake

  • Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Accessible bathtub
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 336 for adults and CNY 168 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?

Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's an indoor pool.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's free self parking.

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?

Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.

What's the area around Four Seasons Hotel Hangzhou at West Lake like?

Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 14-minute walk from West Lake and 12 minutes' walk from Zhejiang University Yuquan Campus.

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