Four Seasons Hotel Hangzhou at West Lake

Luxury hotel with full-service spa, connected to a shopping center, near Hangzhou Botanical Garden

Choose dates to view prices

Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
CA $1,015
CA $1,184 total
includes taxes & fees
Nov 4 - Nov 5

Why we love this property

Work and play paradise
This hotel blends business convenience with relaxation in the city center. It offers meeting spaces and spa services, plus 24-hour room service.
Delicious dining options
The 2 restaurants offer al fresco, garden, and pool views. A bar adds vibrant nightlife. Guests can choose buffet breakfast or private dining experiences.
Wellness paradise
The spa provides daily aromatherapy and facials in tranquil rooms. A sauna, steam room, and garden elevate the hotel's wellness offering.

Room options

Showing 15 of 15 rooms
A bathroom with a glass shelf holding a bottle and a jar, a chrome faucet, and a bathtub with a textured surface.
A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.
A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.
A bathroom with a glass shelf holding toiletries and a vase with flowers.

Garden View Room King Bed

Exceptional
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A bathroom with a glass shelf holding a bottle and a jar, a chrome faucet, and a bathtub with a textured surface.
A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a potted plant.
A bathroom with a glass shelf holding toiletries and a vase with flowers.
Two black bottles labeled "Lorenzo Villoresi" on a wooden surface with a glass vase containing white and yellow flowers in the background.

Panorama Garden View Room King

Exceptional
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A bathroom with a sink, mirror, and window with bars.
A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.
A woman in a red dress standing by a balcony with a view of mountains. Inside, there is a sofa, a lamp, and a vase with flowers.
A room with a sofa, a table, a lamp, and a view of trees through a window.

Premier Garden View Room King Bed

Exceptional
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A modern bathroom with a bathtub, a shower, and a vanity with towels.
A modern living room with a sofa, armchairs, a coffee table, and a dining area with chairs and a table.
A bedroom with a large bed, wooden paneling, a window with a view, and a bedside table with a lamp.
A traditional Chinese pavilion over a calm waterway, surrounded by lush greenery and trees.

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A bathroom with a sink, mirror, and window with bars.
A traditional Chinese pavilion with a table and chairs in a garden setting.
A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.
A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A traditional pavilion with a tiled roof, surrounded by a pond with rocks and lush greenery.
A living room with a sofa, chairs, a coffee table, a dining table, and a large window with a view of trees and a building.
A traditional building with a curved roof, surrounded by a garden with a water feature and various plants.
A hotel room with a large bed, two armchairs, a small table, a desk, and a large window with curtains.

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A bathroom with a glass shelf holding a bottle and a jar, a chrome faucet, and a bathtub with a textured surface.
A living room with a sofa, chairs, a coffee table, a TV, and large windows.
A bathroom with a glass shelf holding toiletries and a vase with flowers.
A modern bathroom with a bathtub, a shower, and a vanity with towels.

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A bathroom with a glass shelf holding a bottle and a jar, a chrome faucet, and a bathtub with a textured surface.
A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a decorative wall panel.
A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.
A bathroom with a glass shelf holding toiletries and a vase with flowers.

Garden View Room 2 Double Beds

Wonderful
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet
A modern bathroom with a bathtub, a shower, and a vanity with towels.
A traditional Chinese pavilion with a table and chairs in a garden setting.
A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a decorative wall panel.
A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.

Room, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet
A modern bathroom with a bathtub, a shower, and a vanity with towels.
A room with a view of cherry blossoms, a sofa, a chair, a small table with a vase, and a laptop.
A woman in a red dress standing by a balcony with a view of mountains. Inside, there is a sofa, a lamp, and a vase with flowers.
A room with a sofa, a table, a lamp, and a view of trees through a window.

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet
A modern bathroom with a bathtub, a shower, and a vanity with towels.
A spacious living room with a sofa, armchairs, a coffee table, and a dining table with chairs. Large windows provide natural light and views of greenery outside.
A traditional-style building with a garden patio featuring lounge chairs and a small table.
A traditional building with a curved roof, a garden with a pathway, and outdoor seating with umbrellas.

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A view through a window with a decorative screen, a small fountain, and a wall-mounted art piece.
A hot tub with a tiled surround, a lounge chair, and a small table with a drink.
A hotel room with a large bed, a sofa, a desk, and a window with curtains.
A modern bathroom with a bathtub, a shower, and a vanity with towels.

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A woman in a hot tub surrounded by rose petals, with a tray of items and a small table beside her.
A traditional Japanese-style garden with a stone pathway, a hot spring, and a wooden structure.
A living room with a sofa, chairs, a coffee table, a TV, and large windows.
A large bed with white linens, a wooden bench, two bedside lamps, and a large window with curtains.

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 3
  • Free wired internet

Room

  • Sleeps 3
  • Free wired internet

Similar properties

A rooftop terrace with outdoor seating, a view of the water, and a sign indicating a restaurant.
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.6
Excellent
488 reviews
CA $275
CA $321 total
includes taxes & fees
Oct 8 - Oct 9
Grand Hyatt Hangzhou
A modern indoor swimming pool with lounge chairs and a sunlit wall.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8
Excellent
260 reviews
CA $189
CA $220 total
includes taxes & fees
Nov 4 - Nov 5
Midtown Shangri-La, Hangzhou
A modern hotel entrance with a curved facade, large windows, and a water feature in the foreground.
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.8
Exceptional
11 reviews
CA $233
CA $272 total
includes taxes & fees
Oct 8 - Oct 9
Intercontinental Hangzhou Wulin by IHG
A spacious indoor swimming pool area with a clear view of the pool, a staircase, and a seating area with a sofa.
  • Pool
  • Free WiFi
  • Restaurant
  • Connecting rooms available
9.8
Exceptional
16 reviews
CA $621
CA $725 total
includes taxes & fees
Nov 3 - Nov 4
The Silk Lakehouse, Shangri-La Hangzhou
A modern indoor pool with a city view, large windows, and a lounge area with a glass table and cushions.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
10
Exceptional
46 reviews
CA $434
CA $507 total
includes taxes & fees
Nov 1 - Nov 2
Four Seasons Hotel Hangzhou At Hangzhou Centre
A wooden deck with tables and chairs, overlooking a scenic view of mountains and a body of water.
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.4
Very good
547 reviews
CA $129
CA $150 total
includes taxes & fees
Oct 8 - Oct 9
Sofitel Hangzhou Westlake
Exterior
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6
Exceptional
29 reviews
CA $83
CA $97 total
includes taxes & fees
Oct 12 - Oct 13
EVEN Hotel Hangzhou West Lake by IHG
A spacious living room with large windows, a sofa set, a coffee table, and a floor lamp.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6
Exceptional
47 reviews
CA $180
CA $210 total
includes taxes & fees
Oct 8 - Oct 9
Kempinski Hotel Hangzhou
A JW Marriott hotel with a prominent sign, a statue, and a water feature in front.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.0
Wonderful
262 reviews
CA $158
CA $184 total
includes taxes & fees
Nov 1 - Nov 2
JW Marriott Hotel Hangzhou
A modern bathroom with a large bathtub, a vanity, and a large window with a city view.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6
Exceptional
94 reviews
CA $245
CA $286 total
includes taxes & fees
Oct 13 - Oct 14
Conrad Hangzhou
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 km
  • Zhejiang University Yuquan Campus - 9 min walk - 0.7 km
  • Yui Fei Temple - 12 min walk - 1.1 km
  • West Lake - 13 min walk - 1.1 km
  • Su Di Causeway - 5 min drive - 1.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou South Station - 22 min drive
  • Yuhang Railway Station - 23 min drive
  • Huanglong Sports Center Station - 29 min walk
  • Huanglong Cave Station - 30 min walk

Restaurants

  • ‪朴墅 - ‬13 min walk
  • ‪金沙厅 - ‬6 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬9 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

  • Four Seasons Hotel Hangzhou at West Lake features a free kids' club and puts you just steps from Hangzhou Botanical Garden. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

At a glance

Hotel size

    • 78 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Accessible bathtub
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 336 for adults and CNY 168 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?

Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's an indoor pool.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?

Yes, there's free self parking.

What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?

Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.

What's the area around Four Seasons Hotel Hangzhou at West Lake like?

Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 14-minute walk from West Lake and 12 minutes' walk from Zhejiang University Yuquan Campus.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Four Seasons Hotel Hangzhou at West Lake Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities

What guests liked

  • The breakfast buffet was excellent and simply dreamy. (3 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

LocationService staffBreakfastTrip
Verified review

10/10 Exceptional

Clean, elegant, excellent service, great food, beautiful environment
Verified review

10/10 Exceptional

Beautiful location within walking distance from West Lake. Beautiful hotel with awesome buffet breakfast
Verified review

10/10 Exceptional

Great service, beautiful garden, nice food!
Verified review

10/10 Exceptional

Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.
Verified review

10/10 Exceptional

Best hotel in Hangzhou. Great location for west lake touring
Verified review

10/10 Exceptional

Beautiful setting, idealic location.
Verified review

10/10 Exceptional

Nice service, nice location near West Lake, and nice restaurant on site.
Verified review

10/10 Exceptional

Rooms are well thought out and spacious. Overlooking the beautiful scenery of the garden and waterways. Stayed here for 3 nights with my wife and 3 year old. Feeding the fish was a major highlight. The pool and sauna is exceptional to visit.
Verified review

10/10 Exceptional

Beautiful building and grounds. Amazing service.
Verified review

10/10 Exceptional

Good services and staffing.
Verified review

10/10 Exceptional

This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Verified review

10/10 Exceptional

Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Verified review

10/10 Exceptional

We love the service and property
Verified review

10/10 Exceptional

The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Verified review

10/10 Exceptional

Excellent service. I am a regular
Verified review

10/10 Exceptional

Best hotel experience from every aspect of our stay! Highly recommended!
Verified review

10/10 Exceptional

Very good service and facility The environment is magnificent Very relaxing trip and place to stay
Verified review

10/10 Exceptional

One of the best hotel
Verified review

10/10 Exceptional

Good hotel
Verified review

10/10 Exceptional

Must stay hotel next time
Verified review

8/10 Very good

The best four season experience in my life.
Verified review

10/10 Exceptional

Excellent service
Verified review

10/10 Exceptional

Dinner at 金沙廳 was so impressive
Verified review

10/10 Exceptional

One of the best hotels in China! We definitely will return.
Verified review

10/10 Exceptional

Highly recommended for those who enjoy Chinese traditional garden. Excellent service.