2/10 Poor
This place is running a bait and switch operation. We booked a room for 5 people, since the listing said there were 5 beds and it could accommodate up to 10 people. But when our group of 5 (2 adults and 3 children) showed up, they were told they get 1 room with 1 bed. Our group was then repeatedly harassed until we paid for another room in order to not have all 5 in 1 bed. So they basically sell you one room, but then make you pay twice the cost - a classic bait and switch.
Even if it had been at the original price, it would have been a terrible property. Their self catering doesn’t have any cooking equipment in it. The staff entered the cottage without announcing themselves, and they aren’t flexible to clients needs (eg making breakfast for a certain time). There aren’t adequate towels for a double room, and after the first night we didn’t have housekeeping. The staff isn’t trained and they use the lodge as if it’s their private residence.
To sum up, the staff seemed angry we were there, since when clients come it’s like we are disturbing their privacy.
So between being forced to pay double to a terrible property and poor staff, this is by far the worst experience we have had in our more than 30 years of travel to Zimbabwe. AVOID THIS PLACE AT ALL COSTS - any other place is better than this!
Zvafadza Diana
Zvafadza Diana, 4-night trip