10/10 Exceptional
The property was very clean and a lot of staff very nice and willing to help you and give you directions.
Maria
Maria, 3-night trip
Sunset Palace Beach Hotel - All Inclusive
Mazatlán beachfront hotel with outdoor pool and restaurant
Sunset Palace Beach Hotel - All Inclusive is a great choice for your beach stay in Mazatlán. The outdoor pool provides fun for everyone, and guests can also take advantage of a health club. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this all-inclusive hotel include a terrace and a garden.
Very good
Popular amenities
- Pool
- Free parking
- Free WiFi
- Restaurant
- Gym
- Bar
Main amenities (9)
- Daily housekeeping
- On the beach
- Restaurant and bar/lounge
- Outdoor pool
- Health club
- Terrace
- 24-hour front desk
- Garden
- Concierge services
Feel at home (6)
- Free cribs/infant beds
- Private bathroom
- Garden
- Terrace
- Daily housekeeping
- Elevator
Room options
Check availability for these dates
Showing 6 of 6 rooms
Standard Room, City View
Highlights
Balcony
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
Iron/ironing board
- 20 sq m
- City view
- Sleeps 4
- 2 Double Beds
Standard Room, Ocean View
Highlights
Balcony
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
Iron/ironing board
- 20 sq m
- Ocean view
- Sleeps 4
- 2 Double Beds
Standard Room
Exceptional
Highlights
Balcony
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
Iron/ironing board
- 20 sq m
- Sleeps 4
- 2 Double Beds
Standard Room, Ocean View
- Sleeps 4
Standard Room, City View
- Sleeps 4
Standard Room, Run Of House
- Sleeps 4
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About the area
Av. Camarón Sábalo No. 1927, Mazatlán, SIN, 82110
About this property
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Sunset Palace Beach Hotel - All Inclusive Reviews
Very good
8.2
Cleanliness
7.6
Amenities
7.8
Staff & service
7.8
Eco-friendliness
7.4
Property conditions & facilities
10/10 Exceptional
Excellent service
DiMario
DiMario, 4-night trip
10/10 Exceptional
Everything was great!
Jose
Jose, 3-night trip
10/10 Exceptional
Excelente
Oscar
Oscar, 7-night trip
10/10 Exceptional
The FULL buffet for breakfast, Lunch & dinner was stupendous. the STAFF was very helpful & thoughtful.
Mary
Mary, 4-night trip
10/10 Exceptional
It was great
Leonel
Leonel, 4-night trip
10/10 Exceptional
Service excellente
Gabriela
Gabriela, 4-night trip
6/10 Good
Some staff need better people skills especially front desk. Bartender was rude and inexperienced. Huge rat around the pool and told the bartender and didn’t make an effort to reassure us that it would get taken care of, said that more than likely the front office knew… ah well.
Jose
Jose, 4-night trip
2/10 Poor
THE HOTEL WAS CLOSED !!!!! HOW DO YOU SEND A SINGLE MIDDLE AGED WOMAN TO A HOTEL THAT IS CLOSED !!!!!!
Frances
Frances, 7-night trip
10/10 Exceptional
Our first time at this property but definitely not our last. My boyfriend and i came down for the weekend and had purchased the all inclusive package for our stay and we’re not disappointed! Accessing the beach, pool and bar from our room was super easy. All hotel staff were great and understanding that our spanish was not the best but always helped with whatever we needed. The bartender at the pool was amazing and incredibly nice! The buffet had lots of different options for breakfast, lunch and dinner. Since the hotel is owned by a parent company with three hotels on the same street it gave us even more options for dining than we had realized we had with our all inclusive package. We can’t wait to come back to Mazatlan and stay at Sunset Palace Hotel!
Isabela
Isabela, 3-night trip
8/10 Very good
U
Pablo
Pablo, 3-night trip
2/10 Poor
Crummy food options, bugs on the floor of our room. We ended up leaving and paying for another place! It was not sustainable
Kelly
Kelly, 3-night trip
2/10 Poor
The food was not good. Nothing to pick from. No room service
Jose
Jose, 5-night trip
2/10 Poor
They suck, don't do it.
Paul
Paul, 7-night trip
2/10 Poor
The food was not good and there was only one restaurant in resort. They charged me additional because they said I put one of my kids two years younger and I showed they I didn’t and they still charged me horrible customer service!!! I will never stay there again.
Briceyda V
Briceyda V, 5-night trip
4/10 Fair
The experience with this hotel was not what I we expected. My friends and I were very disappointed because when we got to the hotel the hotel was closed. The taxi driver told us that Sunset Palace was closed for remodeling and hotel management didn’t contact us to let us know we were going to stay at another property. We ended up at Star Palace which was a downgrade not an upgrade. When we find out When we contacted management for an explanation
Noemi
Noemi, 6-night trip
2/10 Poor
La comida, muy pobre nunca habia estado en un all inclusive que te limiten la comida, en el buffete desayuno y cena se repetían pocas opciones, los restaurantes de reserva con mínima opciones. También en los snack de la alberca te limitaban. No vuelvo hospedarme ahi. Aparte que me querían cobrar un excedente por mis niños de 8 y 9 años.
Erika Dinorah
Erika Dinorah, 3-night trip
10/10 Exceptional
El personal muy amable y atentos siempre, la comida rica, buena ubicación
Ana Leslie
Ana Leslie, 4-night trip
6/10 Good
Muy mala la comida
María
María, 1-night trip
8/10 Very good
muy bien instalaciones cama baños etc. solo un poco les falta en cuestión de la comida la mayoría de las comidas muy insípidas por decir la carne guisadas casi en agua la sopa sobor acida en postres y pan dulce para desayuno muy poca variedad las aguas de sabor desabridas feas, pero en general mas menos bien si recomiendo el hotel instalaciones, playa alberca muy bien
Hugo Javier
Hugo Javier, 3-night trip
10/10 Exceptional
Ecselente trato muy amables un cervicio de primera
Martha
Martha, 2-night trip
10/10 Exceptional
Ambiente agradable y la amabilidad del personal
Juana Barrientos
Juana Barrientos, 5-night trip
10/10 Exceptional
Todo excelente, el servicio, La limpieza, el buffet algo limitado pero rico, muy recomendable
Raquel
Raquel, 3-night trip
10/10 Exceptional
Muy tranquilo
alejandro
alejandro, 2-night trip
4/10 Fair
Lo único bueno es el personal, la gran mayoría muy amables, solo en recepción nos tocaron poco amigables, felicitaciones a los chicos que atienden el restaurante.
La limpieza deficiente, siempre nos ponían toallas manchadas en el baño y los vasos de bebidas tambien sucios, me tocaban con restos de chile como de michelada que no lavaron. Las habitaciones son sencillas pero cómodas. El desayuno y cena a veces ricos, a veces sobras del dia anterior y siempre muy básico. Para la comida solo platillos muy reducidos. Los snacks feos y fríos jajaja la verdad es que todo muy horrible. La gente que se hospeda aquí es muy fea, descuidada y sucia, pocos meseros en la alberca y ninguno en la playa asi que debes pararte por todo lo que necesites. Llegue aqui por error pensando que era hotel de la cadena Palace Resorts y no, nada que ver jaja. Si traes presupuesto no te quedes aqui. Lo barato sale caro.
Norma Angelica
Norma Angelica, 6-night trip