4/10 Fair
Tanya
Apr 21, 2026I'll start with the cons as it's the most important for people to realize the sales staff try to sell you a 'membership' (it's not a membership, it's basically a timeshare even though they claim it's not), they are beyond aggressive and wouldn't let us leave after you decline their offer. We were stuck for 5 hours with Monica Sotomeyor, who dragged our teen daughters into the session and wouldn't allow them to leave either. She was asking the same questions over and over again about our 'ideal vacation'. We like to go to different places all the time, and Monica said they have a partnership with all these other hotels and resorts around the world, where we could use the 'point system' to book. Of course, we find out afterwards from other members that it's really hard to book some of these places. The whole thing is a scam, and even Monica jokingly, but not really, said, "We do everything we can to separate people from their money". Do not do the 90+ min session just to get the discount on some of the food and excursions. It's not worth the hassle and they keep you as long as they can until they wear you out. Other cons is we didn't do all-inclusive as we wanted to go to other restaurants and the food there is okay and extremely overpriced ($95/person for a buffet and family of 4 is not worth it). So we had to Uber it to town all the time.
Pros: the pools and lazy river were amazing, views were nice, rooms were clean, rest of the staff were kind, just avoid the sales people.