REVIEW OF HOTELS.COM NOT PIPER’s PUB On arrival 8pm Sat evening we were told that no booking had been sent through by hotels.com, and there were no rooms available for us. The owner offered to help us after his busy dinner period had ended to find alternatives. I phoned hotels.com, was on the phone initially for 29 mins, promised a call back with alternative accommodation details. it didn't happen. I called an hour later, on the phone for 21 mins - then cut off. Tried the US number - wait time 8 mins - I gave up .
We eventually sorted out alternative accommodation ourselves - we spent an hour of our 2nd night away trying to do this, when we should have been enjoying a 50th birthday dinner.
No phone calls back from hotels.com, no retrospective apologetic emails – disappointing service.
This is unfortunately not the first time a "guaranteed" booking has not come good.Hotel rated "3" as I need to fill in all fields - but we didn't get to stay there so I don't know.