2/10 Poor
22 Jan 2025
Superior room was awful!
Paid extra for a superior room and highly disappointed.
Room was adjacent to hotel entrance and stairs, the security door was very noisy with it being slammed open and shut constantly. The noise from the stairs and room above also very annoying. Asked to downgrade to a quieter room but the new receptionist was unable to help.
I repeated my complaint in the morning and was told someone would contact me, but never did.
I stayed the week before (in a near identical room at lesser cost) and had no such issues. In fact it was quite pleasant do decided to stay again.
Will be returning to the area each week for over a year but wont stay here again due to the "Superior" room issues, over charging and non response from staff! Well done Green King!
Matthew
Matthew, 1-night business trip
Verified Hotels.com guest review