After a very frustrating check-in experience with a very cold, complacent and unqualified female employee at the front desk, we finally ended up with the room category we originally booked and paid for here on this website (it took three attempts, with zero assistance and zero apology for the hassle). It must be stated that the harbour view was, in fact, outstanding. The location is convenient, and just a short walk to the sights and sounds of Wan Chai. The price point is higher than many other nearby properties in the area, however, the view of Victoria Harbour from our room was one to be remembered. The check-in counter is located on the third floor. There is no restaurant located on the premises. Air conditioning was okay. There is no in-room safe for valuables. Bedding and room amenities were good. Despite the very unimpressive check-in experience, we can recommend this property as one to consider when booking a hotel in the vicinity of Wan Chai, Hong Kong Island.