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Sheraton Grand Macao

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Exterior
Club Suite, 1 Bedroom, Non Smoking, Terrace | Premium bedding, in-room safe, desk, blackout drapes
Exterior
Deluxe Suite, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Restaurant

Overview of Sheraton Grand Macao

Sheraton Grand Macao

4.5 star property
Luxury hotel with full-service spa, connected to the convention center, near Cotai Arena
8.4 out of 10 Very good
8.4/10 Very good

1,003 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
The price is CA $189
Price available on 06/14/2023
Map
The Londoner Macao,Estrada do Istmo. s/n, Cotai
Main amenities
  • Daily housekeeping
  • 2 restaurants and pool bar
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free airport shuttle
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

Room options

About this area

What's nearby

  • Venetian Macao Casino - 1 min drive
  • City of Dreams - 2 min drive
  • Macau Fisherman's Wharf - 8 min drive
  • Lisboa Casino - 9 min drive
  • Ruins of St. Paul's Cathedral - 11 min drive

Getting around

  • Macau Intl. Airport (MFM) - 10 min drive
  • Zhuhai (ZUH-Jinwan) - 49 min drive
  • Hong Kong International Airport (HKG) - 62 min drive
  • Free airport shuttle

Restaurants

  • 星巴克 - 20 min walk
  • Lord Stow's Bakery & Cafe 安德魯餅店及咖啡店 - 10 min walk
  • TDR - 3 min drive
  • Hiro Ramen - 3 min drive
  • Shake Shack Londoner Macao - 5 min walk
Map

About this property

Sheraton Grand Macao

Located just 3.8 mi (6.1 km) from the airport, Sheraton Grand Macao offers a free shuttle at scheduled times. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. The comfortable beds and airport proximity get good marks from fellow travelers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 4001 rooms
  • Arranged over 41 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Free airport shuttle from 10 AM to 10:30 PM

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 13 meeting rooms
  • Conference center (267827 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Feast - Onsite buffet restaurant.
The Conservatory - Onsite restaurant. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Refundable deposits

  • Deposit: MOP 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MOP 248 for adults and MOP 100 for children

Children & extra beds

  • Rollaway beds are available for MOP 400.0 per night

Parking

  • Self parking costs MOP 300.00 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

Also known as

Hotel Sheraton Macao
Macao Sheraton
Sheraton Cotai Central
Sheraton Hotel Macao
Sheraton Hotel Macao Cotai Central
Sheraton Macao
Sheraton Macao Cotai Central
Sheraton Macao Cotai Central Hotel
Sheraton Macao Hotel
Sheraton Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central

Frequently asked questions

Does Sheraton Grand Macao offer free cancellation for a full refund?
Yes, Sheraton Grand Macao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Macao?
As of 28 May 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Macao on 14 Jun 2023 start from CA $189, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Macao?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Macao?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Sheraton Grand Macao?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Grand Macao?
Yes. Self parking costs MOP 300.00 per day.
Is airport shuttle service offered by Sheraton Grand Macao?
Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
What are the check-in and check-out times at Sheraton Grand Macao?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
Is there an onsite casino at Sheraton Grand Macao?
No, this hotel doesn't have a casino, but The Londoner Macao (1-min walk) and Venetian Macao Casino (9-min walk) are both nearby.
What is there to do at Sheraton Grand Macao and nearby?
Sheraton Grand Macao has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Sheraton Grand Macao?
Yes, there are 2 onsite restaurants.
Does Sheraton Grand Macao have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Sheraton Grand Macao like?
Sheraton Grand Macao is located on the Cotai Strip, a short 1-minute walk from The Londoner Macao and 6 minutes' walk from City of Dreams. Travelers say this hotel is in a good location.

Reviews

8.4

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Great stay, great hotel, although check in was very painful
2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Kheng Hong, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Si, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

service was good and gave us a little cake for my friend's birthday celebrating.thx
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice stay
Very big hotel. Check in took forever but thankful they have a separate priority check in for family with kids.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, clean rooms
Hotel is located at the main strip area, but far away from the new light rail stations. Overall the hotel is well maintained and the room was well cleaned. Hotel staff were friendly and welcoming.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Easy to access around the strip. Food court is good for lunch and dinner
3-night family trip
Verified Expedia guest review