2/10 Poor
10 Nov 2024
Awful staff, tired and dirty
Staff are not remotely friendly and extremely rude. No cleaning or towel change in 3 days. Have to beg for toilet rolls. Room in urgent need of renovation.
Woke up to a cockroach in my bed.
Breakfast is poor. Omlette ediable thats about it.
Location is the only good thing about the hotel. If you get 1 of the lower floor rooms you will have no view. Lifts hardly work.
Lots of water spilled roudn the place that was never getting cleaned up.
Check in staff are horrendous and need to learn some customer service skills.
You will not be allowed to check in till 5pm even if your room is ready.
Luggage area is not secure. The lock does not work.
Entertainment guy is the only decent thing at the complex.
Emma
Emma, 3-night trip with friends
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