I usually make reservations for hotels on Orbitz, and I've been doing that for about 15 years now. I've stayed at a bad hotel in New York City and in Toronto, but this is worst than ever. When you arrive, you will see a huge number of people staring you down and offering their rooms or services. Once you take the elevator, which is really small, you will get to your hotel, which should not be called a hotel, and it should not be advertised on Orbitz, for the sake of their business, as I now question whether I could trust it anymore. Anyway, the lady who checked us in was very nice, as she noticed our immediate disappointment, and she said she will cancel it for us and give us our money back for all three nights, which I already paid for through Orbitz. Even though Orbitz says they will not issue a refund for the first night, she said she will do it for us. However, my husband was exhausted, and he said we would stay there. I could not possibly carry 3 bags and leave, so I stayed the first night as well. The door didn't feel safe, and the noise in the hallway was very disturbing because it started at 11 P.M., and it lasted until midnight. Then it started again in the middle of the night, and again around 5 A.M. There were roaches all over the room. I killed 5 of them. At noon, when there was no noise in front of our room, we finally walked out, asked for the cancellation of the next two nights, and left. The lady ensured us that she will give us the refund, and she did.
