Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780
What's nearby
Tulum National Park - 4 min drive - 3.5 km
Gran Cenote - 5 min drive - 5.7 km
Tulum Mayan Ruins - 9 min drive - 5.0 km
Tulum Beach - 9 min drive - 7.5 km
Playa Paraiso - 16 min drive - 7.0 km
Getting around
Tulum Intl. Airport (TQO) - 43 min drive
Cancun Intl. Airport (CUN) - 98 min drive
Airport shuttle (surcharge)
Restaurants
Burrito Amor - 7 min walk
Sukhothai - 1 min walk
Asian Bodega - 5 min walk
El Camello Jr - 3 min walk
El Tio - 3 min walk
About this property
Xscape Tulum
At Xscape Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge, and a garden. Fellow travelers say great things about the helpful staff.
Languages
English, Italian, Portuguese, Spanish
At a glance
Hotel size
27 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, uncovered onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
Restaurant
Bar/lounge
What to do
Horse riding nearby
Boat tours nearby
Scuba diving nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Bicycle rentals
Bike storage
Pool loungers
Facilities
3 buildings/towers
Built in 2014
ATM/banking
Safe-deposit box at front desk
Garden
Library
An outdoor pool
Bicycle parking
Spa services
Accessibility
Wheelchair-accessible path of travel
Room amenities
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 8 to 15 for adults, and USD 8 to 15 for children
Airport shuttle service is offered for an extra charge of USD 130 per room (one-way)
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 9075846
Also known as
Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum
Frequently asked questions
Does Xscape Tulum offer free cancellation for a full refund?
Yes, Xscape Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Xscape Tulum?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Xscape Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Xscape Tulum?
Yes, there's free self parking.
Is airport shuttle service offered by Xscape Tulum?
Yes, an airport shuttle is available. The charge is USD 130 per room one-way.
What are the check-in and check-out times at Xscape Tulum?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Xscape Tulum and nearby?
Have fun with nearby activities like boat tours, fishing, and horseback riding. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Xscape Tulum?
Yes, there's an onsite restaurant.
What's the area around Xscape Tulum like?
Xscape Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.
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Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
12 Dec 2024
Sergio Alejandro
Sergio Alejandro, 2-night trip
Verified Hotels.com guest review
8/10 Very good
11 Dec 2024
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Elizabeth
Verified Expedia guest review
2/10 Poor
9 Dec 2024
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
krista
krista, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 Nov 2024
Relaxing, “artistic vibe.”
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Bruce
Bruce, 7-night trip
Verified Hotels.com guest review
6/10 Good
2 Oct 2024
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room.
The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
William Russell
William Russell, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 Jul 2024
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Edwin
Edwin, 1-night trip
Verified Expedia guest review
8/10 Very good
6 Jul 2024
Buen lugar
randy
randy, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
10 May 2024
Edgar
Edgar, 1-night trip
Verified Hotels.com guest review
4/10 Fair
5 May 2024
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Nitish
Nitish, 1-night romance trip
Verified Expedia guest review
8/10 Very good
2 May 2024
Beautiful oasis
Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Lora
Lora, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
21 Apr 2024
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Tamika
Tamika, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
9 Apr 2024
Nawshin
Nawshin, 3-night trip
Verified Expedia guest review
10/10 Exceptional
29 Mar 2024
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Monica
Monica, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 Feb 2024
The best of Tulum !
Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Sheila
Sheila, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Feb 2024
Fantastic place. Reasonable price. Pix don’t do it justice.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 Jan 2024
Nathan
Nathan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
4 Jan 2024
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Mackenzie
Mackenzie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 Dec 2023
Relaxing stay
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!!
*** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it.
Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away.
***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door.
My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace.
There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
LiLiane
LiLiane, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Dec 2023
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Tiffany
Tiffany, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Nov 2023
Raghavendra
Raghavendra, 1-night trip
Verified Expedia guest review
8/10 Very good
22 Nov 2023
Jackie
Jackie, 3-night trip
Verified Expedia guest review
10/10 Exceptional
9 Oct 2023
justin
Verified Expedia guest review
10/10 Exceptional
30 Jun 2023
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!