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Xscape Tulum

3.5 star property
Hotel with outdoor pool, near Tulum National Park

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Photo gallery for Xscape Tulum

Restaurant
Luxury Room, 1 King Bed, Garden View | View from room
Reception
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Luxury Room, 1 King Bed, Jetted Tub, Garden Area
Near Tulum National Park, Xscape Tulum offers a serene retreat with lush gardens, a library and bar. Indulge in cycling or rejuvenate with deep-tissue massages at the spa. Stay connected with WiFi and enjoy an outdoor pool surrounded by sun loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Library
  • Front-desk safe
  • ATM/banking services

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools
  • Free toiletries
The current price is CA $56
CA $72 total
includes taxes & fees
May 10 - May 11

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premium Room, Balcony, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

Highlights

Private hot tub
Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Loft, Terrace

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

Loft, Terrace

Loft, Terrace

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Designer toiletries
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
Daily housekeeping
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Ceiling fan
Sofa bed
Separate bedroom
Designer toiletries
  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, Terrace

Highlights

Terrace
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Ceiling fan
Designer toiletries
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Terrace, Pool View

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Designer toiletries
Hair dryer
Private bathroom
In-room massage
In-room safe
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
Hair dryer
Jetted bathtub
Private bathroom
Designer toiletries
In-room massage
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
Outdoor pool

Prana Boutique Hotel

  • Pool
  • Free breakfast
  • Airport transfer
  • Free WiFi
9.0 out of 10, Wonderful, 316 reviews
The price is CA $114
CA $147 total
includes taxes & fees
Apr 14 - Apr 15
Prana Boutique Hotel
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About the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 4 min drive - 3.5 km
  • Gran Cenote - 5 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Tulum Beach - 9 min drive - 7.5 km
  • Playa Paraiso - 16 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

At Xscape Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge, and a garden. Fellow travelers say great things about the helpful staff.

Languages

English, Italian, Portuguese, Spanish
VISIBILITY

At a glance

Hotel size

    • 27 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured, uncovered onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge

What to do

  • Horse riding nearby
  • Boat tours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Bike storage
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Library
  • An outdoor pool
  • Bicycle parking
  • Spa services

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
MONETIZATION_ON

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per room (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 9075846

Also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum offer free cancellation for a full refund?

Yes, Xscape Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xscape Tulum?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Xscape Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Xscape Tulum?

Yes, there's free self parking.

Is airport shuttle service offered by Xscape Tulum?

Yes, an airport shuttle is available. The charge is USD 130 per room one-way.

What are the check-in and check-out times at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Xscape Tulum and nearby?

Have fun with nearby activities like boat tours, fishing, and horseback riding. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Xscape Tulum?

Yes, there's an onsite restaurant.

What's the area around Xscape Tulum like?

Xscape Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

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Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Sruthi, 4-night trip
Verified Expedia guest review

4/10 Fair

Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Henry, 1-night trip
Verified Expedia guest review

4/10 Fair

I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Brittany, 5-night romance trip
Verified Expedia guest review

6/10 Good

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Svetlana, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Marika, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Aditya, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sergio Alejandro, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
Michelle, 1-night family trip
Verified Expedia guest review

8/10 Very good

Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Verified Expedia guest review

2/10 Poor

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
krista, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing, “artistic vibe.”
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Bruce, 7-night trip
Verified Hotels.com guest review

6/10 Good

We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
William Russell, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Edwin, 1-night trip
Verified Expedia guest review

8/10 Very good

Buen lugar
randy, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Edgar, 1-night trip
Verified Hotels.com guest review

4/10 Fair

They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Nitish, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful oasis
Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Lora, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Tamika, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nawshin, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Monica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The best of Tulum !
Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Sheila, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic place. Reasonable price. Pix don’t do it justice.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nathan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Mackenzie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing stay
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
LiLiane, 1-night trip
Verified Hotels.com guest review