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Hotel Arenal

3.5 star property
Hotel with 2 outdoor pools, near Arenal Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Arenal

Porch
Lobby sitting area
Property grounds
Minibar, in-room safe, desk, laptop workspace
2 outdoor pools, sun loungers

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Airport transfer
  • Spa
  • Bar
  • Gym
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is CA $86
CA $86 total
includes taxes & fees
Jan 1 - 2 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bidet
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bidet
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hotel Cortez

Pool
Free breakfast
Spa
Free parking
9.0 out of 10, Wonderful, (91)
The price is CA $150
CA $150 total
includes taxes & fees
Jan 4 - 5 Jan 2025
Hotel Cortez
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About the area

Map
Calle Beni # 340, Santa Cruz

What's nearby

  • Plaza 24 de Septiembre - 6 min walk
  • San Lorenzo Cathedral - 6 min walk
  • Artecampo - 18 min walk
  • Santa Cruz Zoo - 5 min drive
  • Ventura Mall - 7 min drive

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive
  • Santa Cruz de la Sierra Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪The Irish Pub - ‬5 min walk
  • ‪Marguerita Pizza - ‬6 min walk
  • ‪La Chapu - centro - ‬3 min walk
  • ‪Noi Pizzería - ‬5 min walk
  • ‪La Creperie - ‬3 min walk

About this property

Hotel Arenal

When visiting Santa Cruz, Hotel Arenal is a great choice to consider. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 53 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Sauna
  • Steam room
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15.00 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.

Also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Frequently asked questions

Is there a pool at Hotel Arenal?
Yes, there are 2 outdoor pools.
Are pets allowed at Hotel Arenal?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Arenal?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Arenal?
Yes, an airport shuttle is available. The charge is USD 15.00 per person one-way.
What are the check-in and check-out times at Hotel Arenal?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Arenal and nearby?
Hotel Arenal has 2 outdoor pools and a sauna, as well as a steam room.
Are there restaurants at or near Hotel Arenal?
Yes, there's an onsite restaurant that offers international cuisine.
What's the area around Hotel Arenal like?
Hotel Arenal is in the heart of Santa Cruz, a short 6-minute walk from Plaza 24 de Septiembre and 6 minutes' walk from San Lorenzo Cathedral.

Hotel Arenal Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

I like very much the attention and the instally
Gloria, 1-night business trip
Verified Expedia guest review

8/10 Very good

Good hotel
Good hotel, only needs get more modern.
Marco A., 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice friendly, excellent service.
Suchkov, 1-night family trip
Verified Expedia guest review

6/10 Good

It’s an okish hotel
The hotel was so so not the best not the worst but definitely seem better
Marco, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Comfort stay and nice staff
We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Raymond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Julie, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Hotel Arenal
I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Pavol, 2-night trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
3-night trip
Verified Expedia guest review

8/10 Very good

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Monica, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Hector, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Sebastien, 1-night trip
Verified Orbitz guest review

8/10 Very good

Very good
Nelson, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price
Juan, 1-night trip
Verified Expedia guest review

4/10 Fair

Expect to be ripped off
Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.
Verified Hotels.com guest review

8/10 Very good

nice hotal close to the main square
Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

4/10 Fair

Hotel Stars
I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice
Verified Expedia guest review

4/10 Fair

Old hotel without sufficient renovation
This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.
Verified Expedia guest review

2/10 Poor

Will never stay there again
I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.
Verified Hotels.com guest review

8/10 Very good

Good and cheap for business
Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.
Verified Hotels.com guest review

8/10 Very good

good for overnight stay
This is a modern hotel in downtown area relatively close to restaurants, supermarket and nightlife. my room had a jacuzzi tub and a limited view of the city to the west. the breakfast was excellent, much like a brasilian cafe da manha instead of a spanish-latin america instant coffee/dry toast affair you find fresh brewed coffee with hot milk, fresh fruit juices, fresh tropical fruits, breads and cheeses and sliced ham, yogurt, cereal, boiled eggs with option of ordering eggs any style. it is expensive for bolivia. wi-fi in the room costs quite a bit, but there is a computer in the lobby available for free to guests. for an overnight stay it is a comfortable stop. for longer term there are more authentic bolivian options available at less cost.
Verified Expedia guest review

2/10 Poor

Not impressed
On check in they were more intent on whether I was going to pay than providing service. They seemed to think that was more important and were fairly aggressive about the whole matter. I was trying to check whether I needed to pay with the card I had made the reservation with, but they didn´t seem to follow that, so the whole experience was unnecessarily irritating. The hotel is over priced for what it is, I had scruffy room, fortunately I was only staying a few hours. Didn´t like the hotel at all and I have stayed in hundreds in my lifetime and this is probably the worst.
Verified Expedia guest review

10/10 Exceptional

Bom Hotel
Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Felipe, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Publicidad engañosa
Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Cesar H, 1-night business trip
Verified Hotels.com guest review