We booked a room with two queen beds.. we got to the hotel, the lady at the desk helped us check in, we paid a 250$ but the couple in front of us didn’t have too we did, and as stated by her it was because we have “children”.. anyways not a big deal just thought a little weird. we got into our room to realize the beds are doubles.. we went to the front desk and asked if we can get money off as the room isn’t the one I booked.. they said no they don’t do refunds.okay fine.she then did offer me to move rooms with the proper beds I said sure but yet again they were not queens.. we left it and dealt with it, when we checked our room there was bugs in our bathroom.. and a huge stain on the rug as well as a stain on the blanket on the bed… was brought to there attention but was never taken care of.
The stairs into the pool were horrible, The pool was also not as clean or updated as much as it says it is.. the pool side court yard, was nice but had some dirty spots and was very rough on the feet hot tub was good but none the less not sure how clean it is.
We put a “Do Not Disturb” sign on our door and they still came in moved our personal belongings and cleaned the room… There was supposed to be a complementary breakfast but was told we needed a “voucher” not a big deal we just went else where for breakfast… would have been nice to know this. We spent some money on there vending machines.. and I was doubled charged on both purchases.. a bag of hickory sticks ($3.25) was charged