2/10 Poor
8 Jul 2024
When we got there the lobby stunk really bad of old cigarrette smell and when he opened office door it was worse. They live there and must chain smoke. The hall leading to rooms stunk badly of cigerrettes smelleven thou non smoking the air in hall only worked on low and they shut the other air unit so at 115 and 117 it was miserably hot, and the air in our room only worked on low. The ice machine read out of ordergo to front desk, then i go there and was rudely told no i e machine broke. The pool was locked supposedly both days gor chemicals at the hottest point of the day instead of doing at night when pool clised at 9. I was so upset my wife almost got heat stroke.This place shouldve never been on Expedia site. Then the day after 4ththe rooms were only 40 dollars a night and i just paid 399.56 theserooms werent even worth the 40 dollars a night. No fresh towels or toilet paper. I definetly want some kind of compensation for the worst stay ever. If i dont hear back or get a resolution for this i will use bookingbuddy.com this was disgusting no coffee machine in the rooms.
Joseph
Joseph, 2-night family trip
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