We will not be returning to this hostel and/or Frayles Hotel residence -- it left a bitter taste, the way our concerns were brushed off.
When we checked in, everything was fine. The door is locked, you have to ring bell - except at night ... the main door was left open and no person at reception - anyone could walk in and door locks not too hard to open. really.
It got worse next day -- we had to go across the street to sister hotel Frayles Residencies Hotel breakfast was late and horrible: coffee was like dirty water, bread was dry and not fresh -- we almost missed our tour due to lateness, when I was there at 7;13am and they would not tend to us, as we were 2 min early. We were not given option of eggs, which apparently other people were.
The staff at hostel was apathetic - we paid at main hotel by credit card, but hostel staff kept asking for payment, w/o even checking that it was already paid.
Asked for late check-out as we arrived late night before and not a minute -- they said they had reservations - but there was no-one there when I left at 3pm and I looked to check availability and there was plenty. They just wanted to clean the rooms and get out. No flexibility or even good will to check if possible.
If they took care of details, this would be a really nice place to stay ... pity!