Guests
All properties in Kumamoto, Kumamoto Prefecture, Japan

The New Hotel Kumamoto, Kumamoto

3.5-star hotel with 2 restaurants, near Kumamoto Castle

  • Free WiFi
From
$55 CAD

Image gallery

  • The New Hotel Kumamoto, Kumamoto
  • The New Hotel Kumamoto, Kumamoto
  • Residential Suite, Non Smoking (Cleaning once 3 nights) - In-Room Dining
  • Relax Comfort Floor, Superior Twin Room, Non Smoking - In-Room Dining
  • The New Hotel Kumamoto, Kumamoto
The New Hotel Kumamoto, Kumamoto. Image 1 of 91
1 / 91The New Hotel Kumamoto, Kumamoto
1-13-1 Kasuga, Kumamoto, 860-0047, Kumamoto-ken, Japan
8.6.Fabulous.
  • Facilities were clean, and conveniently located next to train station.

    Mar. 15, 2020

  • Unfriendly girl receptionist

    Jan. 24, 2020

See all 253 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Transportation options
Convenient
Safe
Walkable
Quiet
  • Parking available
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 123 guestrooms
  • Housekeeping (on request)
  • 2 restaurants
  • Breakfast available
  • 24-hour front desk
  • Coffee/tea in a common area

For families

  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Laundry facilities
  • Hair dryer

What’s around

  • In Nishi Ward
  • Kumamoto Castle - 36 min walk
  • Kumamoto Station Tourist Information Center - 3 min walk
  • Kumamoto Shintoshin Plaza - 4 min walk
  • Amu Plaza Kumamoto - 5 min walk
  • Kitaoka Nature Park - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Comfort Double Room, Non Smoking
  • Comfort Double Room, Smoking
  • Superior Twin Room, Non Smoking
  • Superior Twin Room, Smoking
  • Deluxe Twin Room, Non Smoking
  • Superior Double Room, Non Smoking
  • Kumamon Theme (Black)
  • Kumamon Theme (Pink)
  • Kumamon Theme (Colorful)
  • Kumamon Theme Hollywood Twin (Black)
  • Kumamon Theme Hollywood Twin (Colorful)
  • Kumomon Theme Hollywood Twin (Pink)
  • Triple Room, Non Smoking
  • Deluxe Double Room, Non Smoking
  • Premium Double, Non-Smoking
  • Japanese Western Style Room Non-Smoking
  • Corner Suite, Non-Smoking
  • Moderate Double Room Non-Smoking
  • Relax Comfort Floor,Comfort Double Room, Non Smoking
  • Relax Comfort Floor, Superior Twin Room, Non Smoking
  • Residential Suite, Non Smoking
  • Renewed Corner Twin, Non Smoking
  • Renewed Moderate Double, Non Smoking
  • Renewed Superior Double, Non Smoking
  • Relax Comfort Floor,Comfort Double Room, Non Smoking (Cleaning once 3 nights)
  • Relax Comfort Floor, Superior Twin Room, Non Smoking (Cleaning once 3 nights)
  • Renewed Corner Twin, Non Smoking (Cleaning once 3 nights)
  • Renewed Moderate Double, Non Smoking (Cleaning once 3 nights)
  • Renewed Superior Double, Non Smoking (Cleaning once 3 nights)
  • Comfort Double Room, Smoking (Cleaning once 3 nights)
  • Comfort Double Room, Non Smoking (Cleaning once 3 nights)
  • Moderate Double Room Non-Smoking (Cleaning once 3 nights)
  • Superior Twin Room, Non Smoking (Cleaning once 3 nights)
  • Superior Twin Room, Smoking (Cleaning once 3 nights)
  • Superior Double Room, Non Smoking (Cleaning once 3 nights)
  • Triple Room, Non Smoking (Cleaning once 3 nights)
  • Deluxe Twin Room, Non Smoking (Cleaning once 3 nights)
  • Deluxe Double Room, Non smoking (Cleaning once 3 nights)
  • Japanese Western Style Room, Non Smoking (Cleaning once 3 nights)
  • Corner Suite, Non Smoking (Cleaning once 3 nights)
  • Residential Suite, Non Smoking (Cleaning once 3 nights)

What’s around

Landmarks

  • In Nishi Ward
  • Kumamoto Castle - 36 min walk
  • Kumamoto Station Tourist Information Center - 3 min walk
  • Kumamoto Shintoshin Plaza - 4 min walk
  • Amu Plaza Kumamoto - 5 min walk
  • Kitaoka Nature Park - 12 min walk
  • Kumamoto-jo Hall - 22 min walk
  • Shinshigai Shotengai - 23 min walk
  • Sakura Machi Kumamoto - 24 min walk
  • Kumamoto City Hall - 29 min walk
  • Hosokawa Gyobutei - 30 min walk

Getting around

  • Kumamoto Airport (KMJ) - 22 min drive
  • Kumamoto Station - 2 min walk
  • Kumamoto Minami Station - 3 min drive
  • Fujisakigumae station - 3 min drive
map
See on map
1-13-1 Kasuga, Kumamoto, 860-0047, Kumamoto-ken, Japan

At a glance

Hotel size

  • This hotel has 123 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Free reception
  • Coffee/tea in a common area

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Japanese

In the room

Home comforts

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

Special features

Dining

Fontana - This buffet restaurant serves breakfast, lunch, and dinner.

LOBBY BAR ANDO - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Small print

Also known as

  • Hotel New Otani Kumamoto
  • New Otani Kumamoto
  • New Hotel Kumamoto
  • New Kumamoto
  • New Kumamoto
  • The New Hotel Kumamoto Hotel
  • The New Hotel Kumamoto Kumamoto
  • The New Hotel Kumamoto Hotel Kumamoto

Optional extras

Buffet breakfast is offered for an extra charge of JPY 2420 for adults and JPY 1210 for children (approximately)

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The New Hotel Kumamoto does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
  • Yes, there are 2 onsite restaurants. The dining venue will be unavailable from June 1 2021 to October 1 2021 (dates subject to change). Nearby restaurants include Umaya Kumamoto (6-min walk) and Ramen Kokutei (9-min walk).
8.6.Fabulous.
  • 10.0.Exceptional

    Very comfortable hotel right beside Kumamoto JR Station. Although approx 1km from city centre, transport options were very easy. Staff were very friendly and helpful. Enjoyed the hotel breakfast.

    Stewart, 3 night family trip, Jan. 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    They had supplied a few drinks inside the room refrigerator, however, the explanation on the sheet written in ENGLISH is totally incorrect. Basically says the drinks in the fridge are already paid for, which wasn't the case, but the ENGLISH was written that way. I think it's an embarrassment to the hotel. They should just say drinks are not included with the room rate.

    2 night romance trip, Nov. 19, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    This is a good budget hotel with comfortable overnight experience

    1 night trip, Nov. 19, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    This is a good budget hotel with comfortable overnight stay experience

    1 night family trip, Nov. 18, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Near the train station Housekeeping excellent Staff friendly

    2 night trip, Nov. 12, 2019

    Verified Expedia guest review

  • 6.0.Good

    Friendly staffs. The hotel looks new from outside but rather outdated inside.

    1 night family trip, Sep. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Dedicaed and helpful ounter staff. Central location to the Kumamoto Train Station (within 150 m). Nice breakfast.

    Albert_Chua, 2 night family trip, Jun. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very close to train station. Easy access to streetcars. Stood sized rooms. Comfortable.

    Tea2, 1 night family trip, May 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay, recommended

    Pros: great hotel and service, a few minutes walk from Kumamoto train station at an affordable price. Both tram and bus stops directly outside. Parking is easy at the back, and they reimburse you 300yen (multi-storey parking 900yen for 24hours. There's also a ground level metered one next door for 800yen). Room was large and spacious, with a work desk and another corner couch with table - was a nice surprise as I had a lot of work to do. Cons: this is only for the superstitious Asians (which I am) - we got the standard king' room which was on a corner and room was odd shaped. We had the front door directly facing the bed and the large mirror on desk wall was overlooking the bed - not kosher for the feng shui concerned. Otherwise, loved the place and location, thank you!

    Michelle, 1 night trip with friends, May 19, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We liked everything about this Hotel. Very nice and clean. Great staff. Good location near train station. Would definitely go back.

    1 night family trip, Apr. 5, 2019

    Verified Expedia guest review

See all 253 reviews