The New Hotel Kumamoto

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Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Relax Superior Double, Non Smoking (Cleaning once 3 nights) | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of The New Hotel Kumamoto

The New Hotel Kumamoto

3.5-star property
3.5-star Kumamoto hotel with restaurant

8.4/10 Very good

600 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Restaurant
Map
1-13-1 Kasuga, Kumamoto, Kumamoto-ken, 860-0047
Main amenities
  • Housekeeping (on request)
  • Restaurant
  • Breakfast available
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Luggage storage
  • Ballroom
For families
  • Refrigerator
  • Private bathroom
  • Television
  • Laundry facilities
  • Elevator
  • Offsite parking available

Choose dates to view prices

About this area

What's nearby

  • In Nishi Ward
  • Kumamoto Castle - 3 min drive

Getting around

  • Kumamoto Airport (KMJ) - 22 min drive
  • Kumamoto Station - 2 min walk
  • Kumamoto Minami Station - 3 min drive
  • Fujisakigumae station - 3 min drive

About this property

The New Hotel Kumamoto

3.5-star hotel in the heart of Nishi Ward
A free daily manager's reception, dry cleaning/laundry services, and a restaurant are just a few of the amenities provided at The New Hotel Kumamoto. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), a front desk safe, and an elevator
  • A ballroom, a 24-hour front desk, and coffee/tea in the lobby
  • Luggage storage and meeting rooms
  • Guest reviews say great things about the walkable location
Room features
All guestrooms at The New Hotel Kumamoto feature comforts such as air conditioning, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Refrigerators, heating, and housekeeping

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 123 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)

Special features

Dining

Fontana - This buffet restaurant serves breakfast, lunch, and dinner.
LOBBY BAR ANDO - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 2420 for adults and JPY 1210 for children (approximately)

Renovations and closures

This property is closed from February 26 2023 to February 26 2023 (dates subject to change).
The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Rollaway beds are available for JPY 3630 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property accepts credit cards and cash.

Also known as

Hotel New Otani Kumamoto
New Otani Hotel Kumamoto
New Otani Kumamoto
New Hotel Kumamoto
New Kumamoto
The New Hotel Kumamoto Hotel
The New Hotel Kumamoto Kumamoto
The New Hotel Kumamoto Hotel Kumamoto

Frequently asked questions

Is The New Hotel Kumamoto currently open?
This property is closed from February 26 2023 to February 26 2023 (dates subject to change).
How much does it cost to stay at The New Hotel Kumamoto?
As of 5 Oct 2022, prices found for a 1-night stay for 2 adults at The New Hotel Kumamoto on 11 Oct 2022 start from CA $84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The New Hotel Kumamoto offer free cancellation for a full refund?
Yes, The New Hotel Kumamoto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The New Hotel Kumamoto?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The New Hotel Kumamoto?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The New Hotel Kumamoto?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at The New Hotel Kumamoto?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
Are there restaurants at or near The New Hotel Kumamoto?
Yes, there's an onsite restaurant, Fontana. The dining venue will be unavailable from October 25 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Seattle's Best (3-min walk), Keika Ramen (4-min walk), and Konyusha (7-min walk).
What's the area around The New Hotel Kumamoto like?
The New Hotel Kumamoto is a short 2-minute walk from Kumamoto Station and 3 minutes' walk from Kumamoto Shintoshin Plaza. Travelers say the area is very walkable and good for public transport.

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Friendly staff, and I got a corner room that has extra space! Bed and pillows are comfortable. Close to station, convenient!
Yi-Jei, 3-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

John Michael, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Facilities were clean, and conveniently located next to train station.
Barbara, 2-night romance trip
Verified Travelocity guest review

8/10 Very good

Jeremy, 1-night trip
Verified Hotels.com guest review

6/10 Good

Unfriendly hotel
Unfriendly girl receptionist
Man Fung Mathis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable hotel right beside Kumamoto JR Station. Although approx 1km from city centre, transport options were very easy. Staff were very friendly and helpful. Enjoyed the hotel breakfast.
Stewart, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

They had supplied a few drinks inside the room refrigerator, however, the explanation on the sheet written in ENGLISH is totally incorrect. Basically says the drinks in the fridge are already paid for, which wasn't the case, but the ENGLISH was written that way. I think it's an embarrassment to the hotel. They should just say drinks are not included with the room rate.
2-night romance trip
Verified Expedia guest review