2/10 Poor
3 Oct 2017
Unprofessional and untrustworthy
We couldn't reach anyone at the Riad using the phone number listed on Expedia or on Google. Upon arriving to the Riad after struggling to find it in the old medina, we were told that we would actually be housed in a different Riad, 8 minutes away by car from the one we were booked at. I looked at the pictures, and the other Riad didn't look nearly as comfortable or nice (not to mention to total sketchy factor from having to go to an entirely different location...). I asked for a cancellation from the manager, Souleiman, who was very polite about the whole thing, and he promised to cancel. I am still waiting for the cancellation and the refund on my account, and starting to suspect that the owners overrode his promise and do not intent to cancel that booking at all. Compared to the place we were staying at the night before, this was an overall uncomfortable and sketchy experience. 110 dollars lesson in trusting your instincts about
Nada
Nada, 1-night trip
Verified Expedia guest review
