When you stay at Hotel Ambassador Merida, you'll be just a 5-minute drive from Mérida Cathedral and Paseo de Montejo. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a terrace and a garden. Fellow travelers say great things about the helpful staff and location.
Languages
English, Spanish
At a glance
Hotel size
97 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Height restrictions apply for onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–noon
Restaurant
Bar/lounge
Room service (limited hours)
Traveling with children
Children stay free (see details)
Working away
Meeting room
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately MXN 135 for adults and MXN 135 for children
Parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Ambassador Merida
Hotel Ambassador Merida Hotel
Hotel Ambassador Merida Mérida
Hotel Ambassador Merida Hotel Mérida
Frequently asked questions
Does Hotel Ambassador Merida offer free cancellation for a full refund?
Yes, Hotel Ambassador Merida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ambassador Merida?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Ambassador Merida?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Ambassador Merida?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Ambassador Merida?
Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon.
Is there an onsite casino at Hotel Ambassador Merida?
No, this hotel doesn't have a casino, but Casino La Cima (13-min walk) and Diamonds Casino (7-min drive) are both nearby.
What is there to do at Hotel Ambassador Merida and nearby?
Hotel Ambassador Merida has an outdoor pool and a garden.
Are there restaurants at or near Hotel Ambassador Merida?
Yes, there's an onsite restaurant.
What's the area around Hotel Ambassador Merida like?
Hotel Ambassador Merida is a short 8-minute walk from Mérida Cathedral and 19 minutes' walk from Paseo de Montejo. Travelers say that the hotel is in a great location.
Hotel Ambassador Merida Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very good
25 Oct 2024
Great location
Slow customer service assistance but good. They have free wifi but doesn't work all the time 😒 specially in the room. The bathroom needs more attention to details. They are well located near to restaurants, clubs, and the center. You can walk 🚶♀️ secure all around.
Annette
Annette, 3-night business trip
Verified Hotels.com guest review
2/10 Poor
2 Aug 2024
The property is very old. The rooms and bathrooms need refurbishing. The rooms are very poorly lit.
Luis
Luis, 1-night trip
Verified Expedia guest review
8/10 Very good
23 Jul 2024
Si pudieran nuevas TVs y pintaran las habitaciones estaría muy bien. De resto me gustó la arquitectura del hotel.
Mario
Mario, 1-night trip
Verified Expedia guest review
6/10 Good
22 Jul 2024
The staff is excellent, the room was clean, however fruit flies were coming in via the sink overflow in the bathroom
Le Roux
Le Roux, 7-night trip
Verified Expedia guest review
2/10 Poor
16 Jun 2024
Ana
Ana, 1-night trip
Verified Hotels.com guest review
2/10 Poor
25 Mar 2024
No me gustó las camas muy incómodas
Alejandro
Alejandro, 1-night family trip
Verified Hotels.com guest review
6/10 Good
4 Mar 2024
Reception staff very unhelpful
Doris Guadalupe
Doris Guadalupe, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
3 Feb 2024
Joe
Joe, 2-night trip
Verified Hotels.com guest review
6/10 Good
30 Jan 2024
Old but ok clean and great value for price
Frank
Frank, 5-night family trip
Verified Expedia guest review
2/10 Poor
27 Jan 2024
Great location, but the lobby and rooms were filthy. There were pubic hairs on the wall in the shower and my son and I were covered in bug bites. Worst part is that I paid for 3 nights, but only stayed for 1 night and the hotel refused to refund my money. I’m now in a dispute with my credit card company to get my money back.
HORRIBLE experience. Stay far away from this place.
C
C, 3-night family trip
Verified Expedia guest review
6/10 Good
17 Jan 2024
Old furniture and beds
Julio
Julio, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Jan 2024
Juan Carlos
Juan Carlos, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 Jan 2024
Yoshio
Yoshio, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Jan 2024
Merida #1
I like the city my wife likes puerto progresso for the beach so we have both beach and city .been come here since 2014 off and on and always come back to hotel Ambassador for its the best hotel in town. J&M
joseph mario
joseph mario, 5-night trip
Verified Hotels.com guest review
4/10 Fair
4 Jan 2024
Mattresses too old no comfortable had a very bad night well facility too old and not cheap
ROBERTO
ROBERTO, 1-night family trip
Verified Orbitz guest review
8/10 Very good
27 Dec 2023
Yoshio
Yoshio, 2-night trip
Verified Expedia guest review
8/10 Very good
27 Dec 2023
Yoshio
Yoshio, 2-night family trip
Verified Expedia guest review
8/10 Very good
12 Dec 2023
Joseph
Joseph, 9-night trip
Verified Expedia guest review
10/10 Exceptional
8 Dec 2023
Staff are very professional. Nice sized room and very comfortable for an older property. Have stayed here many times.
Leonides
Leonides, 1-night trip
Verified Expedia guest review
2/10 Poor
27 Nov 2023
The place is old…the restrooms were full of mold. They didn’t have a safe in the room or a hair dryer. We also found bed bugs on one of our beds. And when we switched hotels, they refused to give us a refund despite the disgusting room. I don’t recommend staying at this hotel.
Cesar
Cesar, 4-night family trip
Verified Expedia guest review
2/10 Poor
27 Nov 2023
Room did not look like the pictures and we didn’t get a refund when we arrived also the room looked like it was just used
Otilia
Otilia, 4-night family trip
Verified Expedia guest review
8/10 Very good
2 Nov 2023
Graciela
Graciela, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2023
Arturo de Jesus
Arturo de Jesus, 1-night trip
Verified Expedia guest review
8/10 Very good
10 Sep 2023
Close to downtown
Victor
Victor, 1-night business trip
Verified Expedia guest review
8/10 Very good
4 Sep 2023
Al momento del check in, creo que la chica no estaba en su mejor día.