We had a really lovely stay in the Grey room at charm palace , access to our own outside seating and then the communal garden which felt very relaxing after walking up lots of steps and hills all day , felt very safe and comfortable at charm palace , Was Greeted by Bruno who helped us with ideas of things to do and dinner reservations , only thing I would comment on was the bed was so hard it was like sleeping on the floor ! But after using blanket as extra padding under the sheet it was slightly more comfortable , toilet and shower room were lovely , high ceilings made it all feel very grand ! Would recommend to my friends and family as a great place to stay , local supermarkets nearby and we walked everywhere and had a very good stay in Porto