6/10 Good
5 Mar 2025
First impressions soured the hotel.
We walked from the train station, as we'd spent over 10 hours on the train from Ella. At the time of us arriving at the hotel, a large Porsche also arrived. The Porsche customer got his bags carried in, and a senior member of staff book them in. We went to the front desk, having carried our own bags and was checked in by a surly member of staff who said very little apart from asking for our name and if we wanted breakfast. He slapped the keycard on the counter and that was it. We asked where the lift was and he waved an arm to the left as he continued with something else. We got to the lift and pressed the floor level. Nothing happened and then the doors opened. The senior member of staff who had checked Mr.Porsche in told us that we needed to touch our keycard to a sensor for the lift to work. I also noticed he had Mr.Porsche's bags with him. So, instead of being given a little bit of help and information from the front desk, we ended up being very dismayed. Our room was on the 8th floor, just below the outdoor restaurant. Through till 1:30am, customers dragged the metal chairs back and forth. Then, from before 7am, the staff rearranged the chairs for the breakfast customers. As we were only there for 2 nights, we realised after the checking in issues, we thought we'd get nowhere. After that, things improved. The staff the next morning were a delight, and very helpful. And when we left our bags were loaded into the taxi.
Philip
Philip, 2-night trip
Verified Hotels.com guest review
