2/10 Poor
14 Nov 2019
Book at Your Own Risk!!!
There was a scheduled power outage and they were notified a week prior of the power outage. Instead of letting me know of the outage at time of checkin. I discovered 2 days before the end of my trip when I awoke and now power not air condition and it was 92 the first day and I had a 7 floor walk up and down in the dark. I called them around noon and they told me that this was a natural disaster and they do no not cover. I told them a natural disaster is when there is a act of God this was something they knew about. They did not care and wanted be checked out by 11 am with no power. As I looked down the street buildings had generators large and small except this building. No pre planning and no empathy. I asked would I get my money returned to me do the 2 days and they told me NO. The issue is out of their control. I asked if they knew about outage a week prior they told me that it doesn’t matter and the power outage is out of their control and I will have to deal with it. No refunds. Warning to all that stay here. They do not CARE. If any thing out of the norm happens it will be your fault not Babel’s fault. They halls on the stairs had trash on it and walking in the dark Proved to being a hazard and I did trip and fall down the stairs. Book at your own risk !
robert
robert, 8-night trip
Verified Hotels.com guest review
