2/10 Poor
26 Nov 2022
bad family experience
our experience was not good from check in, they changed the room without telling us, we're a family booked 2 queen bed rooms but got 1 king bed room & uncomfortable metal bed for the kid, yet we were OK 1st day, 2nd day a strong smell of marijuana coming from the corridor(yes someone was smoking weed in the corridor or stair exit for 3 days) we complained and promised they will solve this, next day same smell and stronger it waked us up we complained again and asked to be moved to another floor and thankfully we did in even moved to a smaller room but away of the room smoking the weed. no action was taken about the problem, when we asked for late check in they promised we can do it while checking in later they told us we have to pay and we ended up paying 90$ for check out at 6PM.
staff always away of the front desk sitting on cafeteria on their mobile, not so friendly, the only staff who was nice is the one who moved us away of the floor full of marijuana smoke.
the experience was really bad from the arrival till we left, wouldn't repeat it, and wouldn't recommend, still can't believe they allowed other guest to smoke week even after out complaint they still do it for two days till we moved, unbelievable.
Ghada
Ghada, 3-night family trip
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