4.5/5 Excellent customer service. The staff speaks English and they offer luggage transfer services for a very reasonable price. The room is small, but it met my need. The bed is hard, but it’s actually very good for the back (better for my back than my super soft bed at home). The bathroom is compact, but the tub is actually quite large. The terrace is cute. The breakfast is Japanese style, they also have coffee and tea. The manga selection for non Japanese speakers isn’t great. The location is pretty convenient, there’s a family mart and a 7-11 just a few steps away. And a few central bus lines. Close to nijo castle and few minute bus ride from Gion. I would stay again. If the bed were soften and the room a little larger, I'd give it 5 stars.