Kumara Serenoa by Lopesan Hotels

Photo gallery for Kumara Serenoa by Lopesan Hotels

Primary image
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, laptop workspace

Overview of Kumara Serenoa by Lopesan Hotels

UNESCO Sustainable Travel Pledge

Kumara Serenoa by Lopesan Hotels

4.0 star property
4-star hotel with 3 outdoor pools, near Maspalomas Golf Course

8.8/10 Fabulous

114 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Touroperador fritidsresor 4, San Bartolome de Tirajana, Gran Canaria, 35100
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Free supervised childcare
  • Fitness center
  • Children's pool
  • Pool bar
  • Room service
  • Limo/town car service
  • UNESCO Sustainable Property
  • Terrace
For families
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Campo Internacional Maspalomas
  • Maspalomas Golf Course - 18 min walk
  • Yumbo Shopping Center - 37 min walk
  • Maspalomas Beach - 41 min walk
  • Maspalomas Lighthouse - 43 min walk
  • Holiday World Maspalomas - 5 min drive
  • Maspalomas Dunes - 7 min drive
  • Meloneras Beach - 6 min drive
  • CITA Shopping Center - 8 min drive
  • English Beach - 7 min drive
  • San Agustin Beach - 11 min drive

Getting around

  • Gran Canaria Airport (LPA) - 23 min drive

About this property

Kumara Serenoa by Lopesan Hotels

Kumara Serenoa by Lopesan Hotels puts you within a 10-minute drive of Yumbo Shopping Center and Maspalomas Lighthouse. Guests can take a dip in one of 3 outdoor pools or grab a bite to eat at Palmera Buffet, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a poolside bar, a fitness center, and a children's pool.

All-inclusive

All-inclusive room rates at Kumara Serenoa by Lopesan Hotels are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 174 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Free offsite parking within 164 ft
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Pro golf lessons
  • Concerts/live shows
  • Beach nearby
  • Golf lessons nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 27 holes of golf
  • 3 outdoor pools
  • Golf pro shop on site

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Hand-held showerheads
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Languages spoken

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Deck or patio
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

All-inclusive room rates at Kumara Serenoa by Lopesan Hotels are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

Palmera Buffet - This buffet restaurant serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Bungalows Dunabeach Property San Bartolome de Tirajana
Duna Beach Hotel
Duna Beach Hotel Maspalomas
Duna Beach Maspalomas
Duna Beach Apartments Hotel Maspalomas
Duna Beach Apartments Maspalomas, Gran Canaria
Duna Beach Bungalows
Bungalows Dunabeach Hotel Maspalomas
Bungalows Dunabeach Hotel
Bungalows Dunabeach Maspalomas
Bungalows Dunabeach
Bungalows Dunabeach Property
Bungalows Dunabeach San Bartolome de Tirajana
Dunabeach
Kumara Serenoa by Lopesan Hotels
Kumara Serenoa by Lopesan Hotels Hotel
Kumara Serenoa by Lopesan Hotels San Bartolome de Tirajana

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.3/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Great family hotel , plan your travel
the stay was great - nice pool, entertainment, reception staff really helpful Only things to watch out for - the ac doesn’t work well in all rooms, you need to buy water (we had a problem as we paid for dinner one evening but they wouldn’t give us water because we weren’t full board!!) You do need to either walk a bit in main roads to get to places and take busses or be prepared to pay for taxis as the hotel is away from main places There’s an excellent shuttle bus a few times a day to two local beaches though Take your own nespresso pods as very expensive to buy from hotel Otherwise great !
Raminder, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Just a bit too far from the beach although a bus is provided.
Kirsty, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff very efficient and looking after all guests needs. Hotel rooms spotless daily cleaning service. Second stay in hotel within 6 months hope to return later in year.
Neil, 14-night trip
Verified Expedia guest review

8/10 Very good

Vincent, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

4 Star perfection in Gran Canaria
We had a fabulous week at the Kumara with great experienced staff. Who couldn't do enough to keep things running smoothly. The food choices were exceptional. The junior suite clean and modern and facilities around the hotel good. Walking to the beach and other venues us about 20 minutes but pleasant enough if you are able.
Pool fab!
Raymond, 3-night trip
Verified Hotels.com guest review

6/10 Good

Four star facilities; two star mentality.
This is a stylish, modern resort-type hotel aiming for, but not entirely succeeding to achieve, high standards. The room was comfortable and in good condition. However, there were quite a number of unsatisfactory aspects to our stay. 1) Check-in was very slow and explanations were not clear. We noticed that reception was regularly under-staffed. 2) It is astonishing that they make a daily charge for use of the safe. Surely at the rate charged this could be included (which is the case in most normal 4-star hotels). At least we knew about this in advance. 3) Further meanness was shown by the charge for coffee capsules, of which there was no mention in advance. We bought 20 Nespresso-compatible capsules from a local supermarket for less than 7 Euro; the equivalent cost from the hotel would have been 25 Euro. Also mean-spirited was the charge for use of larger sunbeds. 4) Although the breakfast had a good range of items, most were of mediocre quality. It was also very surprising that in a resort hotel breakfast finished as early as 10am. 5) The hotel claims that the room curtains are black-out; they are definitely not.
John, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Aidán, 7-night trip
Verified Expedia guest review

10/10 Exceptional

All staff went the extra mile providing excellent customer service. Slice of paradise nestled in a quiet location. If you don’t mind walking, have a car or use a mobility aid idea base. Solo disabled traveller impressed by the facilities for disabled guests. Daily maid service fresh towels etc.
Neil, 14-night trip
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Spacious moden and clean suites, tasty buffet breakfast and very friendly staff. One thing to address... Expedia states the suites have x2 Queen beds. This is incorrect. They have Single beds.
Julian, 7-night family trip
Verified Expedia guest review