2/10 Poor
16 Jan 2025
Frustrated
I was stuck in a snow storm and the roads were horrible, its the only Hotel in the pass, on the site it said it took dogs, i have a yorkie and minature schnauzer, i had a wheelchair person traveling with me, it was 14 degrees out and no other options, when i went in after paying I asked about the pet fee, that it even said was ok, the sheet had a pet fee and he told me he couldnt rent me the room, unless the dogs stayed in the car. I advised what the website said, he said it was incorrect, I offered to pay a pet deposit and even offered to have him come check the room before and after checking out to see if my animals made a mess and I would pay. However, my dogs are both well trained and I had their cage to put them in. He still refused. The snow storm was not on the radar and it snowed 6 inches in less than 45 minutes. He advised me he turned away 2 other couples so he wasnt gojng to make an exception for me. I understand his concern, i understand the hotel might have different rules then what was on hotels.com. he did refund my money, so that was the one good thing, but overall, never again will i book a room at comfort suites. I had to continue to drive For about 30 miles at 15 miles an hour to be safe to find a hotel that would take dogs. A little grace in a snow storm would have been nice. There is a reason I dont even look to book hotels any longer when i travel.
Lisa
Lisa, 1-night family trip
Verified Hotels.com guest review