2/10 Poor
28 Jan 2025
Bait and Switch
We experienced some problems with this hotel last year but decided to give them a second chance, They blew it. We spent 34 minutes in line to check in. The resort advertises modern rooms in their newer buildings on the listings. We were assigned a room in the Naele 12 building, and it looked nothing like what we reserved. It looked right out of a 1950's sitcom, aside from the granite. Take a look at the pics. You have to see it for yourself. Beds were uncomfortable. Cabinets, doors, and wood trim were in rough shape. The carpet had a musty smell. Paint was peeling from the wall in one bathroom. Exterior walkways were poorly lit. The unit was intentionally neglected. We will not return.
Kenny
Kenny, 2-night family trip
Verified Hotels.com guest review