6/10 Good
12 Nov 2024
Looks better than it is
First impressions were "Wow". Beautiful hotel and perfect location. Bed very comfortable. Reception staff helpful and friendly. However, we stayed 3 days and it became clear the hotel was lacking . They advertise that there is a bar - there is not. There is a table in Reception with complimentary wine and cava, water. My husband doesnt drink wine or cava! A small, unpersonal lounge to drink the lukewarm drinks. They advertise a Spa. Yes there is a spa, small sauna and steam room (2people) and a plunge pool with one jet. You cannot swim in it. We booked it first day and were not told it was €25 per person!!!! Almost half the room rate. It was not visible anywhere that there was a charge. I only discovered this by clicking on a QR code in the room. This was only way to find out about services. I did complain to Reception and the charge was removed without question. Lastly, although room was very quaint, it was dark and felt like a dungeon! Only 1 window looking out to a wall with no light whatsoever . Very clostraphobic.
We never knew what weather was like until we got outside.
Pauline
Pauline, 3-night trip
Verified Hotels.com guest review
