2/10 Poor
13 Nov 2024
Stolen property during our stay.
I reserved two rooms, When we arrived, they only had one room for all 5 of us. We had no choice but to sleep in one room. They would not accommodate us with the second room and charged us extra for the fifth person To stay in our room on a cot. I had some very expensive sunglasses stolen on the first day when the cot was delivered. On the second day, One pair of men’s leather patent shoes were also stolen. Even though we reported nothing was ever found or returned. The manager Jaime was not Very understanding on our arrival as we showed him on our phones that we had two rooms reserved. We asked to have our breakfast comped for the inconvenience. He replied with a “we cannot afford that”. I am not able to come anything because it was not our fault. It was Hotels.com fault. I asked Hotels.com to remove this hotel from the booking list.
anna
anna, 4-night trip with friends
Verified Hotels.com guest review