At the beginning I didn’t want to say anything because I told myself I will never go there again and doesn't worth it. We arrived in Lisbon after a red eye flight at 11am. We were tired and traveled with kids. I asked
If we could get the room but they said it was not ready but we could walk a little bit and they will text us when ready, as they are asking the housekeeping for a rush cleaning of the room. We took a long 4h walk, waiting for the message that never came. We finally returned at the hotel and I asked if the room was ready and they were almost angry at me and told me to wait because even if we were supposed to get it at 3pm this doesn’t mean we will. Finally we got the room and we tried to rest but at 7pm the housekeeper got into the room for no reason. When she realized we were there she ran out. The next three days nobody cleaned the room. We were not provided with the free water or coffee they said we will get. Now, five days after we left I got an email from the front desk of the hotel telling me I will be charged 26euros for a bottle of Mateus we took from the minibar. First of all there was never a bottle of alcohol in the room, second, we couldn’t have consumed it because our religion doesn’t allow us to consume any alcohol. I looked on internet and a bottle of Mateus wine is 8euros. So my advise, think twice before booking this hotel