2/10 Poor
28 Oct 2024
Worst Customer Service Ever
We drove 3 hours to stay at the Rennaissance hotel for the Godsmack Concert only to be told upon our arrival that our room was canceled. Supposedly for a leak but how convenient that the Fordham Football team were able to get rooms. Carson Dodge, the manager was horrible he has no empathy for customers. I would not recommend this place at all to stay. We had our pet with us so to find another place to stay at such short notice was not feasible. We ended up having to drive another 3 hours home without seeing the concert which we lost $635 for our tickets we could not resell. If I could give a negative 0 rating for the front desk I would, they need to go to a training on how to treat customers.
Tami
Tami, 1-night family trip
Verified Hotels.com guest review