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Cool Palms Motel

2.5 star property
Mackay motel with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cool Palms Motel

Outdoor pool
BBQ/picnic area
Exterior
Large Family Self Contained (sleeps 5) | Private kitchenette
Studio Queen | Private kitchenette

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Laundry facilities
  • Air conditioning
  • Free WiFi
  • Free parking

Main amenities (12)

  • Outdoor pool
  • Breakfast available
  • Room service
  • Terrace
  • Garden
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Barbecue grills
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Microwave
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Queen + Single Studio

Queen + Single Studio

Queen + Single Studio

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Queen + Single

Standard Queen + Single

Standard Queen + Single

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette

Large Family Self Contained (sleeps 5)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Microwave
Electric kettle
Coffee/tea maker
Cable channels
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Similar properties

Property amenity

Sun Plaza Motel Mackay

Pool
Free parking
Free WiFi
Air conditioning
7.6 out of 10, Good, (341)
The price is CA $83
CA $92 total
includes taxes & fees
Dec 25 - Dec 26
Sun Plaza Motel Mackay
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About the area

Map
4 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk
  • Caneland Central - 14 min walk
  • Bluewater Lagoon - 17 min walk
  • Mackay Base Hospital - 3 min drive
  • Harrup Park - 3 min drive

Getting around

  • Mackay, QLD (MKY) - 6 min drive
  • Mackay Station - 5 min drive
  • Nabilla Station - 19 min drive
  • Mapalo Station - 24 min drive

Restaurants

  • ‪The Coffee Club - ‬16 min walk
  • ‪KFC - ‬11 min walk
  • ‪Hungry Jack's - ‬15 min walk
  • ‪Austral Hotel - ‬14 min walk
  • ‪KFC - ‬2 min drive

About this property

Cool Palms Motel

Enjoy your visit to Mackay with a stay at Cool Palms Motel. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. A terrace and a garden are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 5:30 PM
  • Contactless check-in available
  • Express check-in/out available
  • Check-out time is 10 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 8 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast each morning (surcharge)
  • Barbecue grills
  • Room service (limited hours)

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately AUD 9.00 for adults and AUD 9.00 for children

Renovations and closures

The property is closed between August 10 and August 30.

Children & extra beds

  • Cribs/infant beds are available for AUD 5.0 per night
  • Rollaway beds are available for AUD 15.0 per night

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

Is Cool Palms Motel currently open?
The property is closed between August 10 and August 30.
Is there a pool at Cool Palms Motel?
Yes, there's an outdoor pool.
Are pets allowed at Cool Palms Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cool Palms Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Cool Palms Motel?
Check-in start time: 2 PM; Check-in end time: 5:30 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Cool Palms Motel and nearby?
Cool Palms Motel has an outdoor pool and a picnic area, as well as a garden.
What's the area around Cool Palms Motel like?
Cool Palms Motel is a short 13-minute walk from Mackay Enertainment and Convention Centre and 14 minutes' walk from Caneland Central.

Cool Palms Motel Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stuart, 1-night business trip
Verified Wotif guest review

4/10 Fair

Lloyd, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Ariel, 1-night trip
Verified Expedia guest review

8/10 Very good

Mark, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Me and my fiance really enjoyed our stay! Thank you!
Summer, 5-night trip
Verified Wotif guest review

10/10 Exceptional

Good stay
Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Richard, 2-night trip
Verified Hotels.com guest review

4/10 Fair

This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Jayson, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I have been staying here for 40 years and it has always been good real family friendly
Alexander, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Fraser, 1-night trip
Verified Expedia guest review

10/10 Exceptional

kind
yosep, 1-night romance trip
Verified Wotif guest review

6/10 Good

.
Leon, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and very helpful staff will definitely stay here again
Sharon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

KAZUYA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Julie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Jamie, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Hannah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Kaye, 3-night trip with friends
Verified Wotif guest review

8/10 Very good

It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Richard, 2-night family trip
Verified Wotif guest review

8/10 Very good

The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Louise, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

This property was very clean and catered well for small children. There was even a high-chair available.
Taija, 1-night family trip
Verified Expedia guest review

8/10 Very good

Max, 1-night trip
Verified Wotif guest review