6/10 Good
19 Jan 2025
Incompetent staff member
The room was clean and comfortable. However one of the staff didn't really have a clue what they were doing
We (my partner and me) arrived on Friday night for two nights to check out on Sunday. The lady at the check in desk only took the city tax for one of us upon arrival which forced us to have to wait around at check out and pay the other persons (despite the fact I paid in advance and checked in for a smoother checkout)
As well as this, the same colleague who made this blunder also only activated our door card for one night so again we had to go and bother other members of staff to reactivate it because of her mistake
Aside from this, the cleanliness, location and general presentation of this ibis was good. It even has YouTube and Netflix on the TV so we had things to watch in the evenings
Darren
Darren, 2-night trip
Verified Hotels.com guest review