Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana, 10400
What's nearby
Miramar Trade Center - 2 min walk
Malecón - 5 min drive
Hotel Nacional de Cuba - 8 min drive
Marina Hemingway - 10 min drive
Plaza Vieja - 13 min drive
Restaurants
Bodegita Del Medio - 5 min walk
Restaurante El Palio - 6 min walk
Lounge - 4 min walk
Don Alfredo - 4 min walk
Sports Bar - Hotel Melia - 3 min walk
About this property
Hotel Neptuno - Tritón
At Hotel Neptuno - Tritón, you'll be within a 10-minute drive of Hotel Nacional de Cuba and Malecón. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Coral Negro, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
266 rooms
Arranged over 21 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
No pets or service animals allowed
Internet
WiFi in public areas*
Parking
Free onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Traveling with children
Babysitting (surcharge)
Working away
Business center
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Hair salon
Multilingual staff
Facilities
1 building/tower
Built in 1991
Garden
Terrace
An outdoor pool
Accessibility
Elevator
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer (on request)
Towels
Stay connected
Desk
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Coral Negro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
WiFi is available in public areas for USD 1 per hour (rates may vary)
Children & extra beds
Babysitting is available for an extra charge
Policies
This property accepts cash.
Also known as
Hotel Neptuno Tritón Havana
Neptuno Tritón Havana
Hotel Neptuno - Tritón Hotel
Hotel Neptuno - Tritón Havana
Hotel Neptuno - Tritón Hotel Havana
Frequently asked questions
Does Hotel Neptuno - Tritón offer free cancellation for a full refund?
Yes, Hotel Neptuno - Tritón does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Neptuno - Tritón?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Neptuno - Tritón?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Neptuno - Tritón?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Neptuno - Tritón?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Neptuno - Tritón and nearby?
Hotel Neptuno - Tritón has an outdoor pool and a garden.
Are there restaurants at or near Hotel Neptuno - Tritón?
Yes, Coral Negro offers international cuisine.
What's the area around Hotel Neptuno - Tritón like?
Hotel Neptuno - Tritón is a short 2-minute walk from Miramar Trade Center and 10 minutes' walk from Russian Embassy.
Hotel Neptuno - Tritón Reviews
Reviews
4.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.0/10
Cleanliness
5.6/10
Staff & service
4.0/10
Amenities
4.0/10
Property conditions & facilities
Reviews
6/10 Good
14 Mar 2020
The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And then the bed not comfortable. Every morning I had backed even my friend did massage for me.
Amanda
Amanda, 5-night family trip
Verified Orbitz guest review
4/10 Fair
5 Mar 2020
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Franklin
Franklin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 Feb 2020
Verified traveller
3-night trip
Verified Expedia guest review
8/10 Very good
20 Feb 2020
Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Liliam
Liliam, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Feb 2020
I like staff & service / I did not like facilities
Verified traveller
1-night trip with friends
Verified Expedia guest review
2/10 Poor
1 Feb 2020
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Desiree Ann
Desiree Ann, 18-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Jan 2020
The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Verified traveller
8-night trip with friends
Verified Expedia guest review
2/10 Poor
14 Jan 2020
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than!
We found this hotel on your platform and thus were led to believe all the images and information were correct.
Please see below a list of issues:
Hotel
1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people.
2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room.
3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above.
4. On arrival we were offered breakfast which we thought that's great!
What a disappointment and a complete waste of time!
Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs.
The food itself was barely identifiable and there were clear signs of cross contaminat
Verified traveller
1-night family trip
Verified Expedia guest review
6/10 Good
9 Jan 2020
Verified traveller
3-night trip
Verified Expedia guest review
2/10 Poor
5 Jan 2020
Nothing the hotel was like a prison and couldn’t wait to go home
Verified traveller
1-night romance trip
Verified Expedia guest review
8/10 Very good
5 Jan 2020
This is not a 5-Star Hotel, but the value you get for what you pay makes the Neptuno a great option if you are on a budget. The hotel is clean and the staff is friendly and helpful. The pool is big and the pool area is great.
We made many friends here and will definitely be back.
George
George, 14-night romance trip
Verified Expedia guest review
2/10 Poor
3 Jan 2020
Mariela
Mariela, 1-night trip
Verified Hotels.com guest review
6/10 Good
28 Dec 2019
The lo ation, the view of the ocean, the staff were very helpful.
Verified traveller
2-night family trip
Verified Travelocity guest review
6/10 Good
22 Dec 2019
You get what you paid
guillermo
guillermo, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
8 Dec 2019
Deplorable.
Pecimo el lugar te digo no tenian agua caliente en la avitasion me parecio prehitorico el hotel no tienen wiffi.
Osmundo
Osmundo, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2019
Verified traveller
1-night trip
Verified Expedia guest review
2/10 Poor
10 Oct 2019
This is unacceptable property to stay, it is breaking apart.. it is not a 3 star hotel, i don’t rate this property not even 1 star hotel.. very disappointed with everything overall thanks
Zuylen
Zuylen, 5-night romance trip
Verified Expedia guest review
2/10 Poor
16 Sep 2019
Nothing would not recomend never got my refund had a car accident
Engelbert
Engelbert, 1-night family trip
Verified Expedia guest review
4/10 Fair
5 Aug 2019
Very disappointing the elevator was hot and nasty, the bathtub was nasty and leaking the pillow was flat.
Verified traveller
1-night family trip
Verified Expedia guest review
2/10 Poor
24 Jul 2019
Bad as hell
Hi glad you asked i booked ghis hotel on th2 17th of july but made every effort to email and call your booking agency to cancel my reservation to a later date but nobody answered the phone or my emails. This website sucked now i am out $366.00
Wesly
Wesly, 3-night romance trip
Verified Hotels.com guest review
2/10 Poor
8 Jul 2019
Do not stay here. The hotel is partly in ruins and there are cockroaches, the breakfast room is 95 degrees with no AC and they had no coffee. Only one elevator works and it stinks, The staff are courteous and trying their best with what they have, but it is not a pleasant place. It is very isolated.
Ana
Ana, 5-night trip
Verified Expedia guest review
2/10 Poor
2 Jul 2019
Terrible expirence
I don’t have words for express my feelings,really never more comeback to this place ,nothing is ok nothing ,I wrote to Expedia because I felt lose my money and comeback very unhappy was the worse experience in hotels that I had in my life .
TAYRA
TAYRA, 3-night family trip
Verified Hotels.com guest review
6/10 Good
20 Mar 2019
Not really what I expected.
Sindy
Sindy, 4-night trip with friends
Verified Hotels.com guest review
2/10 Poor
3 Mar 2019
Verified traveller
2-night trip
Verified Expedia guest review
2/10 Poor
26 Feb 2019
This was a very old hotel which needs to be upgraded. My room had no telephone, no smoke alarm and electricity poor.