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Conrad Hangzhou

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Conrad Hangzhou

Exterior
View from room
Dining
Bar (on property)
King Conrad Suite | Bathroom

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Free parking
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Spa tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
  • Business center
  • 8 meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Television
  • Terrace
  • Daily housekeeping
The price is CA $201
CA $234 total
includes taxes & fees
Jan 5 - 6 Jan 2025

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for King Deluxe Room

King Deluxe Room

King Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe River View Room

King Deluxe River View Room

King Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Suite

King Deluxe Suite

King Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

King Accessible Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Executive Room

King Executive Room

King Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Presidential Suite

King Presidential Suite

King Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
  • 281 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Conrad Suite

King Conrad Suite

King Conrad Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Double Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Executive Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive King River View Room

View from room

Executive King River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Executive Queen River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe River View Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Queen Double Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Queen Double Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Premium Room

King Premium Room

King Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Twin Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Egyptian cotton linens
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Premium bedding, minibar, in-room safe, desk

Grand Hyatt Hangzhou

Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (386)
The price is CA $213
CA $248 total
includes taxes & fees
Jan 5 - 6 Jan 2025
Grand Hyatt Hangzhou
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About the area

Map
228 Xinye Road, Jianggan District, Hangzhou, 310016

What's nearby

  • Wushan Night Market - 5 min drive - 5.0 km
  • Hangzhou Olympic Sports Center - 5 min drive - 5.5 km
  • West Lake - 5 min drive - 5.6 km
  • Hangzhou China Silk Town - 7 min drive - 6.4 km
  • Hangzhou Tower Shopping Mall - 7 min drive - 7.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 28 min drive
  • Hangzhou Station - 11 min drive
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou East Railway Station - 14 min drive
  • Jiangjin Road Station - 19 min walk
  • Qianjiang Road Station - 26 min walk
  • Citizen Center Metro Station - 28 min walk

Restaurants

  • ‪芋贵人 - ‬10 min walk
  • ‪怡乡春竹 - ‬17 min walk
  • ‪仙踪林 - ‬2 min walk
  • ‪鼎泰丰 - ‬10 min walk
  • ‪大食代 - ‬10 min walk

About this property

Conrad Hangzhou

At Conrad Hangzhou, you'll be within a 10-minute drive of West Lake. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy. An indoor pool, a bar/lounge, and a 24-hour health club are other highlights at this luxurious hotel.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 306 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • WiFi and wired internet access in rooms*

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Free reception (select days)
  • 24-hour room service

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • 8 meeting rooms
  • Conference center (17287 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • 24-hour pool access
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Well-lit path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Partially open bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Conrad SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for CNY 40
  • Wired internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 193.2 for adults and CNY 96.6 for children

Children & extra beds

  • Rollaway beds are available for CNY 419.76 per night

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Conrad Hangzhou Hotel
Conrad Hangzhou Hotel
Conrad Hangzhou Hangzhou
Conrad Hangzhou Hotel Hangzhou

Frequently asked questions

Does Conrad Hangzhou offer free cancellation for a full refund?
Yes, Conrad Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Conrad Hangzhou?
Yes, there's an indoor pool. Guests have 24-hour pool access.
Are pets allowed at Conrad Hangzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Conrad Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Conrad Hangzhou?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Conrad Hangzhou and nearby?
Conrad Hangzhou has a spa and an indoor pool, as well as a 24-hour health club.
Are there restaurants at or near Conrad Hangzhou?
Yes, there are 3 onsite restaurants.
Does Conrad Hangzhou have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Conrad Hangzhou like?
Conrad Hangzhou is a short 18-minute walk from MIXC Mall and 17 minutes' walk from Raffles City Hangzhou.

Conrad Hangzhou Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Dominique, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything is great. Except the ciggarete smoke comes to our toilet.
Dewi Mimie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is super luxury, got a room on the 43rd floor with an amazing view. Very clean, quiet and comfortable. It's right next to an upscale shopping mall with good dining options. Overall, super happy, would stay there again!
Stoyan, 2-night trip
Verified Expedia guest review

8/10 Very good

Zhen, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Great views and best lobby bar for quiet quality time
susan valerie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jasdeep, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Modern hotel with good breakfast. 10/10 would recommend.
Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good service
excellent room service, clean and warm welcome
Jialan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
Chuen Lai, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

New hotel, large room with fantastic views, nice and friendly staff. Free vip service to take you to airport or train station. We really enjoy to stay there.
JimmyZhou, 3-night family trip
Verified Wotif guest review

10/10 Exceptional

Two Thumbs Up!
World Travelers Visiting from SF. Conrad HZ experience is one of the BEST! Manager Stephan welcomed us, checked us in one of the best view room. All staffs are warm, welcoming & helpful. Short walk to number of malls for you will have wide selections for shopping & dinning and amazing light shows every Tues, Fri & Sat. I will definitely come back and recommend Conrad to all of my family & friends!
Lee, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel is new, easy access to subway and connected to Raffles City Mall.. Front desk check in staff friendly and professional... concierge helpful. Gym well equipped... indoor swimming pool looks great. However, you must bring your own swimming cap or buy one from them ... otherwise cannot use the pool... Never heard of such rules in other hotels. Point is this kind of information not published by the hotel in their website. Also , shocked to find that upon entering bedroom, housekeeping did not replace free bottled water in the bathroom, which was partially consumed by previous guests. No writing paper nor envelope in their stationery file, even after I deliberately left file open for housekeeping to discover. Buffet breakfast offer a wide selection of western and local food but it is the same food every morning... one can get bored with same selection every morning. Apart from these teething problems, service attitude very good. Just need more awareness.... after it is a 5 star hotel....
Helen, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent room and location
⭐⭐⭐⭐⭐ Great hotel with good amenities, good view, and next to the Raffles City shopping mall. After a late mid-night movie and just walk 2mins back to hotel. * Shanghai Tang soap * TWG tea * Dragon Well tea * Coffee capsules
Beata, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pang Yuen, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A Great Stay
Overall experience was great. The hotel is brand new and the service was wonderful. The rooms were well appointed and the bed/lien was unparalleled. For a US business traveler, I had issues with the hotel’s internet and getting onto my VPN. This was the only hotel I experienced VPN issues at, but the hotel’s IT Director personally helped to address the problem. Jan, the General Manager is also very attentive and welcoming to his guests.
Gregory, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

New hotel clean n very nice view good stay for family
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ka yan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel. Everything just exceeded our expectations. Great room, amazing service from every staff in the hotel, good facilities, great placement, great view, good restaurants insiden the hotel. No complaints at all - it was even reasonable price compared with nearby hotels.
Christian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Iris Mang, 3-night trip
Verified Hotels.com guest review

8/10 Very good

YINGZHI, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

JWan, 1-night business trip
Verified Hotels.com guest review