"The public areas are excellent and inviting. Thank you for the constant supply of cold water fountains during an extreme heatwave. The criticism is for poor HOUSEKEEPING. We stayed 5 nights. Used cups/glasses never collected, room never vacuumed, liquid soap dispensers never replenished, toilet paper almost depleted (we had to ask), bed making just thrown together, our room totally forgotten one day. Seems to be a real lack of staff, training and supervision in this department. "
"Compared to the Z Hotel in Holborn (which was ok), this one was stellar! The staff was very warm and lovely, my room was so nice with a lovely view on Bath, what a treat! I preferred the bathroom there. It was smaller than the one in Holborn but better organised with a proper door on the shower. Modern, lovely and well located hotel (even though I had an issue finding it using Google Maps!, itâs actually nestled between the Five Guys and the Lane 7 - donât worry you canât smell any fried food nor hear any ruckus!) thanks for a great but short stay!"
"We booked a city view room that was one of the 6 with 3 full windows. It was well worth it! Bed and room comfy and well appointed. The breakfast package was great value! Although there is a lift, some stairs to rooms as well. It is a grand old building. Onsite parking at 15 GDP per night was also well worth it. Get there early enough to grab a spot. The Hotel is up a steep hill to the city, but bus outside to Bath centre if required. Local places to eat nearby down the hill including the great Pig and Fiddle pub. We did not eat dinner at the Hotel, but it was available. "
