6/10 Good
Apr 30, 2025
Just give me a key
I traveled across the country to be at an event… Checking in with the keypad was fine. The room was clean. Everything was nice, but then, as I tried to leave to go to my event, I could not lock the door. I followed all the prompts listed on the door on how to lock the door, but nothing worked. I noticed the lock had batteries so I went to the local hardware store and got new batteries and that didn’t work. Finally, when I realized I was going to be late if I didn’t leave now, I literally repacked all of my stuff…re-folded all of my clothes, put all of my toiletries back into the suitcase and dragged it down the two flights of stairs back to my car When I arrived back six hours later, and hauled my suitcase back up the two flights of stairs to the room …the lock… which, according to the notes, engaged after five minutes, whether you do anything or not… that same lock was still not locked. And anyone can walk into the building. You could lock it from the inside, but my plans didn’t involve staying inside my locked room. And yes, I called the number listed and I eventually reached a person who was incapable of helping me in my situation…had no idea how to resolve it.. That’s said… The room was lovely. The bed was comfortable, but the arrangement only works if you plan to spend your entire vacation in the room or risk having all of your stuff stolen.
Dennis
Dennis, 1-night trip with friends
Verified Hotels.com guest review
