I recently stayed at Hotel Edison in NYC and am shocked it earned a four-star rating; in reality, it’s barely two stars. From arrival, issues were apparent: a bathroom heater that never turned off made my room unbearably hot and humid, overpowering the ineffective air conditioning. Windows were welded shut like a jail cell. Without fresh air access, comfort was impossible. Additionally, staff knocked on my door every half-hour in the morning, making rest impossible. The room phone didn’t function, forcing me to track down staff for basic amenities like tea or water, which were never automatically restocked. Want milk for tea or coffee? Prepare to pay an extra $6. Whenever I raised concerns, hotel management dismissively claimed nothing could be done. Most staff appeared miserable, devoid of hospitality or genuine care.
The advertised “buffet breakfast” was a disappointing grab-and-go station offering the same high-carb items daily—an outright example of false advertising. Moreover, upon check-in, I was blindsided by an unexpected $500 tax charge, another instance of deceptive practices. Accessing the elevator required staff approval, making guests feel unwelcome and distrusted.
I left feeling cheated and deeply dissatisfied. Hotel Edison failed significantly in service, comfort, transparency, and hospitality standards. It’s baffling how this hotel maintains a four-star rating. I strongly advise anyone seeking a pleasant NYC stay to book elsewhere. This hotel is a sham.