Expecting the high standards synonymous with the Radisson Blu brand, my stay at the Promenade des Anglais location in Nice was disappointing. Initial communication challenges set a disheartening tone, with unanswered inquiries about parking. Upon arrival, the lack of responsiveness from the front desk and a malfunctioning parking gate intercom were early indicators of service deficiencies.
The room's condition further detracted from the experience. An unplugged minibar, a malfunctioning soap dispenser, and décor featuring poorly applied fake-wood stickers highlighted a lack of attention to detail. Additionally, cleanliness concerns were raised by red stains on bathroom tiles and hair in the bathtub not belonging to me.
Bar service was inadequate, with a limited selection of beers. The culinary quality was also lacking, as evidenced by a hastily prepared burger that seemed microwaved.
Housekeeping services were below expectations, with missed replenishments and inadequate cleaning.
This stay revealed a significant gap between the advertised Radisson Blu standards and the reality, emphasizing a need for improvement in service, maintenance, and overall attention to detail.