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Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property
Memphis hotel with restaurant and bar/lounge

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Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Lobby
Exterior
Suite, 2 Double Beds, Non Smoking
Pool
In the heart of the business district, Embassy Suites Memphis offers a vibrant retreat with cooked-to-order breakfast and a daily manager's reception. Unwind at the bar or gym, enjoy Italian cuisine at Frank Grisanti Italian, and take advantage of dry cleaning services and 24-hour front desk support - all appreciated by previous guests for its helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Connecting rooms available
  • Laundry facilities
  • Electric vehicle charging point

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • WiFi in the lobby
  • Internet in the lobby
  • Fitness center
  • Self parking
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
The current price is CA $188
CA $226 total
includes taxes & fees
May 22 - May 23

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed
Lunch and dinner served, American cuisine

Hyatt Place Memphis/Wolfchase Galleria

  • Pool
  • Free breakfast
  • Pet-friendly
  • Free parking
9.2 out of 10, Wonderful, 1,094 reviews
The price is CA $144
CA $173 total
includes taxes & fees
May 18 - May 19
Hyatt Place Memphis/Wolfchase Galleria
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About the area

Map
1022 S Shady Grove Rd, Memphis, TN, 38120

What's nearby

  • Baptist Memorial Hospital-Memphis - 5 min drive - 5.2 km
  • Memphis Botanic Garden - 7 min drive - 6.5 km
  • University of Memphis - 7 min drive - 7.4 km
  • Shelby Farms Visitor Center - 9 min drive - 8.8 km
  • Graceland - 17 min drive - 20.8 km

Getting around

  • Memphis International Airport (MEM) - 15 min drive
  • Memphis Central Station - 20 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Panda Express - ‬8 min walk
  • ‪Central BBQ - ‬6 min walk
  • ‪Bog & Barley - ‬4 min walk

About this property

Embassy Suites by Hilton Memphis East Germantown Area

Embassy Suites by Hilton Memphis East Germantown Area puts you within a 15-minute drive of University of Memphis and Wolfchase Galleria. Guests can visit the fitness center for a workout or grab a bite to eat at Frank Grisanti Italian, which serves Italian cuisine and is open for lunch and dinner. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 220 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • WiFi and wired internet access in public areas*
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Uncovered onsite self parking (USD 10 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Free daily reception

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (4232 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 31
  • Wheelchairs available on site
  • Braille signage
  • Hand-held showerheads
  • Closed captioned TV
  • Height-adjustable showerhead
  • Grab bar in shower
  • Shower grab bar height (inches): 27
  • Lever door handles
  • Pool hoist on site

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations

Special features

Dining

Frank Grisanti Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Atrium/Lobby Bar - Onsite bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 9.95
  • WiFi is available in public areas for USD 9.95 (rates may vary)
  • Wired internet access is available in guestrooms for USD 9.95 (rates may vary)
  • Wired internet access is available in public areas for USD 9.95 (rates may vary)

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Uncovered self parking costs USD 10 per day
  • Guests must contact this property in advance to reserve onsite parking

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Frequently asked questions

Does Embassy Suites by Hilton Memphis East Germantown Area offer free cancellation for a full refund?

Yes, Embassy Suites by Hilton Memphis East Germantown Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Embassy Suites by Hilton Memphis East Germantown Area?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Embassy Suites by Hilton Memphis East Germantown Area?

Yes. Self parking costs USD 10 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Embassy Suites by Hilton Memphis East Germantown Area?

You can check in starting at 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Embassy Suites by Hilton Memphis East Germantown Area and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Embassy Suites by Hilton Memphis East Germantown Area?

Yes, Frank Grisanti Italian offers Italian cuisine.

What's the area around Embassy Suites by Hilton Memphis East Germantown Area like?

Embassy Suites by Hilton Memphis East Germantown Area is located a short 15-minute walk from Lichterman Nature Center.

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Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Bathroom
Location
Lobby
Couch
Restaurant
Furniture

What guests liked

  • Breakfast was consistently praised as awesome, great, and fantastic with a variety of hot food options. (33 reviews)
From real guest reviews summarized by AI.

Reviews

6/10 Good

A little too eco friendly

Staff was excellent. Nice rooms but the air conditioning must have had a sensor to only run when someone is in the room moving around. This is fine except at night when you’re trying to sleep and the air won’t run unless you get up and move around.
Heather, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

I had a couple of issues upon arrival. The staff was very quick to get the issues fixed when I let them know. My daughter's college lacrosse team was in town for a tournament, so accommodating a group like that is challenging. I appreciate any hotel that will take that on.
Shylah, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good place to stay

The stay was ok. The restaurant was great! Our waitress Shelby was awesome
john, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overnight trip

Overall a wonderful stay! Customer service, cleanliness, quietness, room comfort, food options and general feel was amazing.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good

Good
Fready, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not a 10.

The best part about the stay was honestly the food we ordered from the restaurant. We arrived late and we were tired. We ordered a burger and the Salmon. So if those are for you, you will not be disappointed. The not so best part. We arrived well after check in. There were no luggage carts. The gentleman that checked us in could have been related to Wednesday. No smile. No welcoming disposition. Nevertheless, we got checked in. We made it to the room, got our showers, and settled in to watch TV. It took a bit. The remote was hidden in the dresser drawer and there was only one. So the living area and the bedroom shared one. The note on the front table said they would not be doing room service unless asked due to short staffing. The short staffing was apparent. The furniture had not been dusted and we had to rinse out the tub. We could have said something but chose not to. It was one night. The next morning we went to eat breakfast. We generally stay at Embassy due to my food allergy. The tables that were available were dirty. So I found a clean station and cleaned off the table and wiped it down. We did the same when we were finished for the next person thinking it would be the same for them. The poor gentleman at the egg station. He was doing all he could but he was alone and the line was long and not moving. So, coffee and oatmeal it was. The lady greeting people as they came in was very nice though. Will not return.
Kashannia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 2-night trip
Verified Hotels.com guest review

4/10 Fair

I found it annoying there is a $10 parking fee added to the cost which isn’t mentioned anywhere on hotels.com. They also closed the pool 30 minutes early which was frustrating because we wanted to sit in the hot tub. The breakfast attendant was a little aggressive checking people in. But the room was clean and everything worked as it should.
lynn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Wouldn't stay here again

Place was a ghost town when I showed up. Wallpaper peeling off the walls. I stood at the front desk for 10+ minutes before anyone materialized. Couldn't have been 10 people staying at the hotel. Escalator at the front was all torn apart and closed off also so pretty much an eyesore.
joshua, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Katherine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alison, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Orlando, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Danielle, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tomeka, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Roaches in the room, bad experience!

Hotel lobby was beautiful. Rooms were unclean, roaches present in first room. Asked to be moved 2nd room worse than the first. Shower not fully operable. Hole in sofa couch mattress. Gum on headboard. Room hard not been properly cleaned. Gave up complaining after front desk complaints were referred to Hilton Honors program- put on hold over 40 minutes- they had a wrong email address. The front desk had entered my email address… Terrible experience. No rest! Air conditioning also did not work. 7 hours from home and no recourse from the hotel. Shuffled around, no management present, Inefficient, ineffective front desk who do not/ can not resolve issues.
chanelle, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jarell, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

2/10 Poor

Needed a place to sleep for the night on our way back to KC from Florida. Booked the Embassy and paid $200 for a few hours of sleep because I wanted a clean and comfortable place after a long drive without worry. Got to our room and it was filthy! Shredded cheese all over the dining table and spilled soda. Went to pull back the covers and there was a pair of dirty slippers in the bed!!! Went to the front and they desk and they moved us to new room. Got to the 2nd room and the beds were unmaid and dirty!!! Switched to a third room and it had ZERO towels and the toilet was clogged. We had to use rhe lobby restrooms as there was one employee working and no maintenance!
Angela, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Christie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Memphis , do better! Give me $ back

Check in was simple but the check in fella was not very personable. Got up to the room and pulled out the sofa sleeper, the cover was urine stained and was dirty with black grain like stuff all over it. There was no linens for it AT ALL. My husband had to go down to get some, they didn't even care about the fifth of it. We had no extra toilet paper , hardly any on the roll and it ran out. The breakfast was awful! Food was cold and gross! Staff at the breakfast area was rude with the exception of one lady who was a gem (bussing off tables). Garbage was overflowing outside ..... just a dump!
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

eric, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jourdyn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night family trip
Verified Hotels.com guest review