See all properties

Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Restaurant
Lobby
Minibar, in-room safe, individually decorated, desk
When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is CA $216
CA $247 total
includes taxes & fees
Apr 10 - Apr 11

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Private bathroom
Hair dryer
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed
View from property

Hôtel Du Pont Vieux

  • Parking available
  • Free WiFi
  • Air conditioning
  • Bar
9.6 out of 10, Exceptional, 912 reviews
The price is CA $115
CA $134 total
includes taxes & fees
Apr 6 - Apr 7
Hôtel Du Pont Vieux
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 1 min walk - 0.1 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Theatre Jean Deschamps - 4 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 61 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:30 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
    • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered onsite valet parking (EUR 24 per night; includes in/out privileges)
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Renovations and closures

The property is closed between December 3 and January 20.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale currently open?

The property is closed between December 3 and January 20.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:30 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an onsite restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travelers love the hotel's prime location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

Dishonest
We had booked a superior room, but they placed us in a standard room instead—smaller, with only one window overlooking the garden and no terrace, despite what was advertised on their website. My daughter had experienced the same issue before. This is truly dishonest management with questionable practices. I strongly advise against staying here.
Giulia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.
John, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Cet hôtel n'est pas un 4****
Mauvaise experience, tres decue par la prise en charge au parking en pleine nuit avec le froid. Le chauffeur a pris nos bagages à 24e le parking ! Mais nous a à peine montrer le chemin pour se rendre à pieds à l’hôtel !! Bienvenue... La chambre superieure une cata... j’ai volontairement pris une catégorie au-dessus de la standard mais on est très loin d’un 4 etoiles. Si vous avez l’habitude de voyager et de faire des hotels alors soyons francs, c’est entre 2 et 3 etoiles! Moquette sale, salle de bain en plastique digne d'une categorie 2*, qui doit absolument être refaite! On a du reclamer gel douche car contenant vide (évidement 1ere douche au shampoing, quasi vide aussi), quémander des mouchoirs, il n’en restait que 2 (ce sont des choses qui se verifient avant de proposer la chambre aux clients....), brosse des toilettes degueulasse, pas de bouteille d’eau d’accueil, pas de machine à café et mini bar (pourtant indiqués dans la réservation). J’ai précisé avoir un petit chien, supplément oui volontiers mais zero gamelle ou autre (contrairement à d'autres hôtels qui ont très souvent une attention vu le prix supplément que ça coute...!). Le seul point postif c’est l’emplacement de l’hotel en pleine cité médiévale mais parking mal indiqué (non informé sur la réservation ou tout bonnement sur google). Je déconseille fortement!
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Janice S, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Laurence, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

David, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Hôtel de qualité
Hôtel avec un emplacement idéal dans la Cité. Le personnel du parking, du service petit déjeuner et celui de la réception sont tous irréprochables. La suite mériterait un petit rafraichissement. Excellent petit déjeuner.
Laurence, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

CLAUDIO, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SOPHIE, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Catalina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johanna S, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jackie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay
Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star
Martin, 3-night trip
Verified Hotels.com guest review

4/10 Fair

We had booked a junior suite that appears from the photos to be a 2 bedrooms suite. However, once we arrived at the hotel and saw the room, the manager informed us that there are there two junior suites at the hotel, and they only provided photos of the larger suite. They acknowledged that the room we were given did not look like the photos advertising the junior suite, but the larger junior suite was already booked so they told us they had no other options for us other than to give us an even smaller room. In addition, the parking location for the hotel uses an automated door which closed on our car as we were entering the parking spot. The hotel again acknowledged that this is an issue with their automated door, but even though they promised to email us with their insurance information to cover the damage to our car, we still have not received an email from them. The management and service from this hotel is very poor, and I would not recommend this hotel.
Stephanie, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent accueil, personnel aux petits soins et tres aimable. L'hotel est charmant et bien decoré. La chambre donnant sur une cours interne était particulièrement romantique. Je recommande ++++
Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Un hôtel exceptionnelle et surper agréable. Un cadre ancien bien entretenu. Confort de la literies
CHRISTINE, 1-night trip
Verified Hotels.com guest review

6/10 Good

Comodissimo per visitare la città medievale
Hotel situato in un palazzo splendido, nel cuore della città medievale. La stanza era carina anche se un po’ piccola Il problema erano il materasso e i cuscini, veramente scomodi, non ho quasi dormito per due giorni Personale gentile e ambienti abbastanza puliti
Cinzia Simona, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It is a nice and clean hotel and located amazing place.
Saeid, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Aldo, 2-night family trip
Verified Expedia guest review

6/10 Good

raul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Increíble, impresionante, no hay nada mejor en esa ciudad, gracias
Ruben Bernabé, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Wonderful location
Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Sharon, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SOPHIE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alex, 4-night trip
Verified Expedia guest review