2/10 Poor
May 9, 2025
I am very disappointed in the services hotel.com provide. The GM meet me in the parking lot stating the hotel flooded on March 28 and hotel.com was notified, but I was never notified. I recevied notification up until the before I was suppose to arrive as if everything was fine. I even had an online chat on 5/1 requesting a copy of my reservation be emailed to me again and I was not informed of the flooding. So at the last minute I had to find other accommodations and most of the hotel were booked because there was a graduations that weekend which was the reason I was in towm. This type of customer service is unexceptable because while I was waiting others can up who had the same issue they were never informed.
Demetria
Demetria, 1-night family trip
Verified Hotels.com guest review