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Hotel Mercure Wien Westbahnhof

4.0 star property
Hotel with restaurant, near Vienna State Opera

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Photo gallery for Hotel Mercure Wien Westbahnhof

Exterior
Exterior
Bar (on property)
Superior Room, 2 Single Beds
International cuisine
Experience the grandeur of Hotel Mercure Wien Westbahnhof, an upscale hotel near Schönbrunn Palace. Savor international cuisine at Westside restaurant or sip coffee in the cozy cafe. Stay connected with in-room WiFi and take advantage of a 24-hour business center, meeting rooms, and multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Snack bar/deli

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Elevator
The current price is CA $102
CA $115 total
includes taxes & fees
Aug 24 - Aug 25

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds

Superior Room, 2 Twin Beds

7.6 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Free minibar items
Flat-screen TV
Separate bedroom
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Family Suite | Living area

Hotel Westbahn

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Bar
8.2 out of 10, Very good, 533 reviews
The price is CA $98
CA $111 total
includes taxes & fees
Aug 24 - Aug 25
Hotel Westbahn
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About the area

Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Mariahilfer Street - 3 min walk - 0.3 km
  • Wiener Stadthalle - 6 min walk - 0.6 km
  • Vienna Christmas Market - 4 min drive - 2.5 km
  • Schönbrunn Palace - 4 min drive - 2.8 km
  • Vienna State Opera - 5 min drive - 3.2 km

Getting around

  • Vienna International Airport (VIE) - 30 min drive
  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West Station - 3 min walk
  • Vienna Meidling Station - 5 min drive
  • Vienna West U-Bahn - 3 min walk
  • Gerstnerstraße-Westbahnhof Tram Stop - 5 min walk
  • Urban-Loritz-Platz Tram Stop - 5 min walk

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Heberer - ‬3 min walk
  • ‪Würstelstand - ‬4 min walk
  • ‪Trzesniewski - ‬3 min walk
  • ‪Westbahn Hotel - ‬1 min walk

About this property

Hotel Mercure Wien Westbahnhof

Hotel Mercure Wien Westbahnhof offers a great location, putting you within just a 10-minute walk of Mariahilfer Street and Wiener Stadthalle. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Westside, which serves international cuisine. Also, Schönbrunn Palace and Vienna Christmas Market are just a 5-minute drive away. The property is just a short walk to public transportation: Vienna West U-Bahn is 3 minutes and Gerstnerstraße-Westbahnhof Tram Stop is 5 minutes.

Languages

Bulgarian, Croatian, English, French, German, Hungarian, Italian, Romanian, Spanish, Turkish

At a glance

DONE

Hotel size

    • 252 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (EUR 25 per day)
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (2799 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 1989
  • Safe-deposit box at front desk
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Westside - This restaurant specializes in international cuisine.
Westside - Onsite bar. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 per person

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Covered self parking costs EUR 25 per day
  • Parking height restrictions apply

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Does Hotel Mercure Wien Westbahnhof offer free cancellation for a full refund?

Yes, Hotel Mercure Wien Westbahnhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Mercure Wien Westbahnhof?

Yes, dogs are welcome. There's a charge of EUR 15 per pet, per day.

Is parking offered on site at Hotel Mercure Wien Westbahnhof?

Yes. Self parking costs EUR 25 per day.

What are the check-in and check-out times at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Mercure Wien Westbahnhof?

No, this hotel doesn't have a casino, but Casino Wien (7-min drive) is nearby.

Are there restaurants at or near Hotel Mercure Wien Westbahnhof?

Yes, Westside offers international cuisine.

What's the area around Hotel Mercure Wien Westbahnhof like?

Hotel Mercure Wien Westbahnhof is in Rudolfsheim-Fünfhaus, a short 3-minute walk from Vienna West U-Bahn and 4 minutes' walk from Mariahilfer Street.

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Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Lobby
Bed
Train station
Breakfast
Restaurant
Bathroom
Subway

Reviews

10/10 Excellent

Was very nice and the staff were very friendly. Would stay here again!
Steven, 1-night trip

8/10 Good

It was the perfect location for our stay in Vienna!
Adi, 5-night trip

10/10 Excellent

Good location, reasonable price, good hospitality
KURATA, 3-night trip

6/10 Okay

Very simple stay - wasn’t made clear that we would be in the basic rooms on Expedia’s site. This isn’t the hotel’s fault. Very clean and great breakfast. Shame that the bar area closed quite early so were unable to get a hot drink after 11pm.
Elliot, 2-night trip

8/10 Good

I was glad that I was upgraded to a new room. The breakfast was very satisfying and had a wide variety of options. They also looked after my luggage. However, there was a line at the check-in counter and I had to wait quite a while.
TOSHIKO, 3-night trip

10/10 Excellent

Great place to stay close to the train station.
John, 2-night trip

10/10 Excellent

Fantastic
Rhoda, 2-night trip

8/10 Good

clean and comfortable

I enjoyed staying at this hotel
yousef, 2-night trip

8/10 Good

Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Lesley, 2-night trip

8/10 Good

nothing
Shigeki, 1-night trip

8/10 Good

Very good price quality. Extreme good breakfast
Fred, 2-night trip

10/10 Excellent

Very nice hotel with a friendly helpful staff. We stayed here over 20 years ago and decided to book again as part of the final leg of our Vienna visit. The place has changed a lot with a lovely new lobby and an exceptionally good restaurant which we tried.
Brian, 2-night trip

10/10 Excellent

Everything is all good and comfortable I like it
Khurram, 1-night trip

8/10 Good

It was very good. Front desk was friendly
Gurmeet, 2-night trip

8/10 Good

Short stay in Vienna in September 2023

very good location right next to the old Westbahnhof (railway station). Great access to subway, street cars (tram), and busses. Excellent (!) breakfast - best if you come early. A place I can recommend.
Norbert, 2-night trip

8/10 Good

Ok, hotel, Nothing More than that.
Per, 3-night trip

2/10 Terrible

We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help. I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.
Unable to use shower, Becomes very slippy, you cant stand under it unless your very short.
Holes in carpet in Superior room.
Awful curtains, They let light through.
Rooms run down, Bad paint job.
Justin, 5-night trip

8/10 Good

Very good location. Room is okay. Not so spacious clean and safe. Very good for tourists who wants to have very good connectivity to public transport.
vignesh, 3-night trip

6/10 Okay

Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
Graham, 6-night trip

8/10 Good

Pretty good

I have stayed at this hotel many times. The room was fine and quite spacious (privilege room) but the hotel is showing its wear and tear. The breakfast area was quite chaotic with lots of tourists. The location is OK.
Paul, 2-night trip

8/10 Good

Very clean, small rooms. Only use it to sleep one night. Convenient pick up spot for transfers

6/10 Okay

We have been using this hotel for ages. It has been always very clean. The cleaning persons have been always nice. The reception is correct and polite but only a few of them can smile.
2-night trip

6/10 Okay

good location, but...

TV was broken, and they could not fix it because of the holiday season...
2-night trip

4/10 Poor

Room are to small, no plug available, and very noisy, bed is for a child,
Francois, 1-night trip

10/10 Excellent

All good
Selcuk, 2-night trip