See all properties

Royal Solaris Los Cabos & Spa - All Inclusive

3.5 star property
All-inclusive beachfront property with free water park, near Plaza Mega Comercial Mexicana

Choose dates to view prices

Photo gallery for Royal Solaris Los Cabos & Spa - All Inclusive

2 outdoor pools, sun loungers
View from property
5 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Balcony Partial Ocean View | View from room
Deluxe Room, Balcony, Ocean View | Beach/ocean view
At Royal Solaris Los Cabos & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be just a 5-minute drive from San Jose del Cabo Art District. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology, and mani/pedis. Cafe Solaris, one of 5 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this all-inclusive property include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Balcony Partial Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Balcony Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout drapes/curtains
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Balcony

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout drapes/curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout drapes/curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Renovated in 2022
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout drapes/curtains
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, desk, blackout drapes

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Free minibar, in-room safe, desk, blackout drapes

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 2 Full Bed(s) and 1 Queen Bed(s)

View all photos for Room Superior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s) OR 2 Full Bed(s) and 1 Queen Bed(s)
Garden

GR Solaris Lighthouse Los Cabos

  • Pool
  • Free breakfast
  • Spa
  • Free parking
7.4 out of 10, Good, 126 reviews
The price is CA $403
CA $489 total
includes taxes & fees
Apr 1 - Apr 2
GR Solaris Lighthouse Los Cabos
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Blvd San Jose Lote 10, Campo de Golf, San José del Cabo, BCS, 23400

What's nearby

  • Playa Hotelera - 4 min walk - 0.4 km
  • Plaza Mega Comercial Mexicana - 14 min walk - 1.2 km
  • San Jose del Cabo Art District - 3 min drive - 2.4 km
  • Puerto Los Cabos - 5 min drive - 3.8 km
  • Palmilla Beach - 7 min drive - 6.6 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Zài - ‬3 min walk
  • ‪Cielomar - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Javier's - ‬3 min walk
  • ‪Latino 8 - ‬5 min walk

About this property

Royal Solaris Los Cabos & Spa - All Inclusive

At Royal Solaris Los Cabos & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be just a 5-minute drive from San Jose del Cabo Art District. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology, and mani/pedis. Cafe Solaris, one of 5 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this all-inclusive property include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Climbing wall
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 390 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • All guests, including children, are required to present a valid government-issued ID card at check-in
    • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's menu
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2002
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 62
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Magnifying mirror
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Wet bar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Cafe Solaris - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Marco Polo - Overlooking the garden, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Panchos - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Rosmarinus - This beachfront buffet restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Zai - This theme restaurant specializes in Japanese cuisine and overlooks the garden. Reservations are required. Open select days.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 13 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle for children between the ages of 5 and 12 costs USD 13 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Policies

This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Also known as

Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
Royal Solaris Los Cabos San Jose Del Cabo
Royal Solaris Los Cabos
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive Hotel San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Hotel Royal Solaris Los Cabos & Spa - All Inclusive
Royal Solaris Los Cabos All Inclusive Hotel
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San José del Cabo

Frequently asked questions

Does Royal Solaris Los Cabos & Spa - All Inclusive offer free cancellation for a full refund?

Yes, Royal Solaris Los Cabos & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Royal Solaris Los Cabos & Spa - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Royal Solaris Los Cabos & Spa - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Royal Solaris Los Cabos & Spa - All Inclusive?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Royal Solaris Los Cabos & Spa - All Inclusive?

Yes, an airport shuttle is available. The charge is USD 13 per person one way.

What are the check-in and check-out times at Royal Solaris Los Cabos & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Royal Solaris Los Cabos & Spa - All Inclusive and nearby?

Have fun with onsite activities like volleyball and beach yoga, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Royal Solaris Los Cabos & Spa - All Inclusive also has 2 bars, a waterslide, and a fitness center, as well as spa services and a garden.

Are there restaurants at or near Royal Solaris Los Cabos & Spa - All Inclusive?

Yes, there are 5 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.

Does Royal Solaris Los Cabos & Spa - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Royal Solaris Los Cabos & Spa - All Inclusive like?

Royal Solaris Los Cabos & Spa - All Inclusive is a short 4-minute walk from Playa Hotelera and 14 minutes' walk from Plaza Mega Comercial Mexicana. The local area is walkable and popular for its beaches.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Nice location
Nice weather
RUTH, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Noel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sean, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Meh Hotel
Ugh - I could not wait to leave this hotel. Its outdated, in need of repair, dirty and cheaply appointed. Some things that I can't get out of my head - the room was dirty and cheaply appointed, there are no robes in the room (we paid extra for an oceanfront view but couldn't get a robe unless we were a member of their club), the bed is uncomfortable, the towels in the room are cheap and small, our deck was missing 2 sections of railing, the soap by the sink was in a cheap soap dispenser located on a wall far from the sink, the shampoo/cream rinse /lotion were cheap and runny, the pool grounds were pretty but the cement around the pool was cracking and hurt your feet to walk on it barefoot, you had to have a towel card to get your 1 small cheap towel for the pool or beach - you couldn't get more than one towel at a time, the buffet was gross, the restaurants we tried were better than the buffet, the beach was beautiful with plenty of uncomfortable, old plastic loungers. I would never recommend this hotel.
Andrea, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Meh Hotel
This would not normally be a hotel I would pick after reading the ratings but, we stayed there to be with a large group who were all going to the same wedding. This hotel is outdated, rundown, and has cheap amenities. The layout of the hotel was nice and everything was very accessible. The beach was beautiful. Unfortunately, the beach chairs were plastic, old and very uncomfortable. The grounds by the pool were pretty, but, once again, the cement by the pool area was old and needed repair. It hurt your feet when you walked on it. The room was in need of repair and updating. The amenities in the room were nonexistent. There were no robes. If you wanted a robe, you had to join their timeshare club. There was a soap dispenser in the room that was similar to one you would see it at a 7/11! The shampoo, cream rinse and lotion were cheap and watery. We paid extra to have an oceanfront view. Our balcony was missing two sections of railing! The cleaning lady never went out to clean our balcony. The bed was hard, the sheets were rough, and the water bottles were very difficult to open. The food was meh. There was a big room where they served a buffet for breakfast lunch and dinner. Breakfast was probably the best meal although you had to ask for bacon as there was no bacon sitting out. Lunch was the worst. They served leftovers from the dinner the night before. All and all - I would never go back.
Andrea, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great place
I thought the place was great. Dinner reservations were a little tough would be my only complaint. Great service, clean rooms, good food.
Jonathon, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Christian, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Yolanda, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jens D, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Wonderful stay, beautiful property. Although this was an adult trip, I did notice they had a great play area for children. The pools are clean & very nice. Can walk right onto the beach.
From the balcony ( this was the partial ocean view)
Food was delicious & service was exceptional
From the beach
Beach
Elena, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Christine, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Good stay, with some minor details
Hotel was great and clean… we arrived pretty tired and the music was too loud at the pool that was impossible to take a nap. The following days were pretty good on that. Staff was very nice, food was good, just uncomfortable that they were pretty insistent on selling you a tour on their new building for free tours… we just needed to rest and stay, we didn’t need to see any other facility. My hotel app didn’t work to make any dinner reservation any day. We used the Mexican and the Asian places for dinner, both were great and with very friendly staff.
Blanca, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ahmad, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

the lattes from the deli were wonderful, that's the one nice thing I can say. Ridiculously long wait to checkin, inconsistent wifi across the property, no Prosecco/champagne offered as part of the all inclusive despite many of their promotional pics and videos showing champagne. Sometimes the bars had Absolute or Stoli but often the only vodka they had was Smirnoff. The buffet/ hot meats seemed to have sitting awhile and were often dry and unappetizing, the "fresh squeezed" OJ was absolutely not fresh squeezed and it tasted more like an orange drink/soda than juice. The guacamole was watered down to the point it was not flavorful. No hair conditioner provided. I could go on. If you still decide to go, make sure to ask for extra "towel cards" at checkin, if you don't you can only receive one pool towel.
suzanne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I loved it!!
Nereyda, 2-night trip
Verified Expedia guest review

8/10 Very good

Hotel transportation was very easy and good. Hotel has construction going on so our room had quite a banging. Air conditioning was not the best however the cleanliness was very good. Felt very safe at all times.
Barbara, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Probably poorest experience I had with all-inclusives… The food was bad quality and not tasty… The beaches in the area are not swimmable due to high waves and viscous sands. There is only one pool in the property, and it’s not heatable; almost no entertainment during the day aside of the mid-day aqua-aerobics. In addition, there are member-only areas in the property, where regular customers are not allowed (with better quality amenities, food and separate pool). Overall, you are better off with a regular hotel, since you will end up looking for some better food and some entertainment, and will eventually need to travel quite a bit to reach any swimmable beach (Palmilla is the closest, Chileno is the other one). Very disappointed! Waste of money!
Yuliana, 13-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
Jason, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff, by the beach
Lening, 2-night family trip
Verified Expedia guest review

6/10 Good

Location: beautiful large and clean beach, walks along the shoreline walking in the swash was dreamy!!! You can go for miles! Saw two humpbacks (from standing on the shore) breaching- beautiful! In December, a nearby sanctuary releases baby turtles daily- amazing. You can walk (30 minutes) to downtown, which is GORGEOUS- especially in Christmas season. Stunning stores and restaurants. Nestled between two higher end resorts. Amenities: don’t go during slow times if you’re looking for lots to do. The shows were average- and the smell of fresh lead paint in the theatre was deathly. Not worth watching. Pools were lovely- not cold. Lots of seating- but the lawn chairs are not super comfy and could use and upgrade. Bookable a la carte restaurants (use the app- you can book the following day starting at 8:30 pm)- they were able to accommodate my food allergies well and served good tasting food. The buffet was awful on Thursday, better on Friday and by Saturday /Sunday I saw a huge difference. More guests to impress I guess? Staff was OK. Not the usual amazing service I’m used to. Front desk was not accommodating and not super friendly. They try to talk you into time share meetings immediately- which annoyed me. They got me on a room upgrade by telling us we would be staring at a wall… we got a side view of the beach (beach view is different than beach front! I don’t think they have any beach front…) So by then I didn’t want to spend more on the VIP upgrade…
LAURA, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Called ahead like was told for ground transportation, never happened, got taken for 60.00 USD. Had to pay another 40.00 to get back to airport. Resort very time share driven, found pushy, areas for members only - segregation? Over all, food great staff great, clean every inch. Would go back, but now know a bit better not all vacationers are equal.
Toni, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I really loved many things about the hotel and its location. One of the highlights of my stay was the exceptional service provided by the employees in the buffet dining area! People like Valeria, Eduardo, and others made our stay a truly lovely experience. However, what I didn’t like was that upon arriving at the hotel, the concierge, Selene, immediately started trying to sell tours and asking for deposits. I was extremely tired from a long trip, hadn’t had enough sleep beforehand, and all I wanted was to settle in and have something to eat. My suggestion would be to allow clients to arrive and get settled first. While it’s fine to suggest tours, clients should be given the choice to decide when they’re ready to discuss them, without feeling pressured.
Maria, 5-night family trip
Verified Orbitz guest review

6/10 Good

Nancy, 6-night trip
Verified Expedia guest review