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Element New York Times Square West

3.0 star property
Pet-friendly hotel with 24-hour fitness, connected to the convention center, near Times Square

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillowtop beds, in-room safe, desk
1 bedroom, pillowtop beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking
Interior
Located in the heart of Manhattan, Element New York Times Square West offers a vibrant retreat with breakfast buffet, grocery/convenience store, and gym. With free bicycle rentals and dry cleaning/laundry services available, guests can enjoy a seamless stay near iconic spots like Times Square and Madison Square Garden.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Pet-friendly
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Weekly housekeeping
  • Rooftop terrace
  • 24-hour fitness center
  • Free use of bicycles
  • 24-hour business center
  • Business center
  • 2 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station

Feel at home (6)

  • Free cribs/infant beds
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
The current price is CA $160
CA $191 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
Bar (on property)

Hyatt Place New York City/Times Square

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
8.2 out of 10, Very good, (2398)
Hyatt Place New York City/Times Square
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About the area

Map
311 West 39th Street, New York, NY, 10018

What's nearby

  • Times Square - 6 min walk - 0.5 km
  • Broadway - 7 min walk - 0.6 km
  • Madison Square Garden - 7 min walk - 0.7 km
  • Empire State Building - 15 min walk - 1.3 km
  • Grand Central Terminal - 18 min walk - 1.5 km

Getting around

  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Newark Liberty Intl. Airport (EWR) - 33 min drive
  • LaGuardia Airport (LGA) - 40 min drive
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive
  • Penn Station - 9 min walk
  • New York W 32nd St. Station - 13 min walk
  • Grand Central - 42 St. Station - 15 min walk
  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • 34 St. - Penn Station - 6 min walk
  • Times Sq. - 42 St. Station - 6 min walk

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Element New York Times Square West features a rooftop terrace and puts you within a 10-minute walk of Times Square and Broadway. Guests can visit the 24-hour fitness center for a workout, and free perks include WiFi, wired internet, and buffet breakfast daily between 6:30 AM and 10:00 AM. Also, Madison Square Garden and Macy's are within just a 10-minute walk. Fellow travelers like the central location for the sightseeing and because it's just a short walk to public transportation: 42 St. - Port Authority Bus Terminal Station is steps away and 34 St. - Penn Station is 6 minutes.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 411 rooms
    • Arranged over 40 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Offsite parking within 0.2 mi (USD 76 per day), from 7:00 AM to midnight

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Free bicycle rentals
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Rooftop terrace
  • Television in common areas
  • 24-hour fitness center
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Hand-held showerheads
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels

More

  • Weekly housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: USD 250 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)

Parking

  • Parking is available offsite and costs USD 76 per day (0.2 mi away; open 7:00 AM to midnight

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

Does Element New York Times Square West offer free cancellation for a full refund?

Yes, Element New York Times Square West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Element New York Times Square West?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times at Element New York Times Square West?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Element New York Times Square West?

No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.

What is there to do at Element New York Times Square West and nearby?

Have fun during the warmer months with activities such as cycling. Element New York Times Square West also has a 24-hour fitness center.

Does Element New York Times Square West have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a dishwasher.

What's the area around Element New York Times Square West like?

Element New York Times Square West is in Manhattan, a short 2-minute walk from 42 St. - Port Authority Bus Terminal Station and 6 minutes' walk from Times Square. Travelers say the local area is very central perfect for sightseeing.

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Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Velvet, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aaron, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josue, 4-night trip
Verified Hotels.com guest review

6/10 Good

The elevator situation …
40 floors - two elevators- (they started replacing elevators one at a time at the end of 2024) - free breakfast on the ground floor- a bad combination of circumstances. It is sad for the hotel because the rooms are nice with views and big beds and a fully equipped kitchen a rarity in Manhattan. Location is excellent. Go when they finish the replacement of the elevators. Reception minimizes the inconvenience.
Michel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Domonique, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

kat, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Horrible experience
The elevators were horrible…. only two ever worked and the wait for an elevator was 10 to 20 minutes… On the checkout day, my 83-year-old husband and I, who is 78, had to carry our bags downstairs because none of the elevators were working. That was elder abuse and I should’ve called the police.
Mary, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jami, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alpha O, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daling, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Feel Comfortable
This is the 2nd time I booked this hotel. I was attracted by the glass wall decoration in my room and felt quite comfortable during my 1st stay two years ago. This time, the decoration of the wall of my room was not as attractive as what I saw before. I recall I commented on their food last time (I could not eat spice). This time, the foods were right for me, with lots of choices, I was quite happy that my health need for things like plain oatmeal, egg without spices, watermelon, cucumber and yogurt were satisfied (they got lots of other foods too). Location wise, it is very convenient. I will stay in this hotel again. I think the mattress is too soft for me, thought.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay. Staff were friendly & location was perfect. Right round the corner from Times Square & the room was perfect. 100% will be looking to stay here again. Thank you
Faisal, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Eglea, 5-night trip
Verified Hotels.com guest review

8/10 Very good

El servicio muy bueno los desayunos excelentes y muy buena ubicación lo único malo fue que un elevador estaba dañado y había que esperar mucho para subir o bajar
Abilio, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

One elevator was under maintenance so there was huge queue for elevator, sometimes even for 15-20 mins to get into elevator in peak time. They said, it could take months to repair. phone room was disabled due to some reasons. The auto controll in AC/heater did not work, sometimes it gets too hot or too cold, it can not control the room temparature, it just runs indefinitely. Bedsheet, comforter, pillow cover was on cheaper side, not comfortable for us atleast. Breakfast was ok, room was ok. one guy at front desk was little rude, another one was nice. Bellboy was very reluctant! Dude, do your job, get your tips and dont forget to smile, it does not cost to smile. Location is good.
4-night trip
Verified Hotels.com guest review

8/10 Very good

Lifts
Loved the hotel. Staff were brilliant , BUT we knew 1 lift was out of action but when the 2nd lift broke down and your trying to get from floor 39 with 1 lift working and have to wait over 45 minutes to be able to get in 1 and you have a taxi waiting outside, its not funny. Everything else was fine and would stay there again.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Holly, 5-night trip
Verified Hotels.com guest review

6/10 Good

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good variety of breakfast buffet, convenient location, and nice to have mini kitchen
Noriko, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Tom, 5-night trip
Verified Hotels.com guest review

6/10 Good

Bad elevator service
The hotel only had three elevators for 49 floors and two operated sporadically. At times there was only one elevator running for the whole hotel.
Rhonda, 4-night family trip
Verified Hotels.com guest review

6/10 Good

TERRIBLE Elevator Situation
The hotel was relatively clean, in light of its convenient location near Times Square. Staff was friendly but due to understaffing, waittimes in line for anything requiring front desk service were inordinately long. Finally, due to ongoing elevator modernization project, only one of three (quite small) elevators was functioning, resulting in crowds in the small lobby and long wait times on your floor to go down to lobby at peak check in and check out times. In order to check out, I walked down from the 20th floor with my carry-on suitcase bc elevator would not come and when it did it was always full of people. I hope they solve this issue soon.
Nancy, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not impressed
Only one elevator worked. Had to walk down 11 flights for breakfast in the morning
Joy, 5-night family trip
Verified Hotels.com guest review

6/10 Good

The stay was pleasant and service pretty good. However the elevators barely worked (had to climb down 40 flights of stairs at one point), the rooftop was closed the entire stay, and the phones to call the desk were down. The beds were decently comfortable however I have stayed in more comfy beds. Definitely wear and tear spotted around the room but pleasant stay regardless even with the elevators and phones. I did make the trek down to the desk at one point to ask a question and was received with a hand in my face telling me to wait but other than that time the service was excellent.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Carol, 4-night trip
Verified Hotels.com guest review