4/10 Fair
Apr 11, 2025
Crazy Experience at the Notebook
We were in Miami for surgery. When we arrived early we knew we wouldnt be able to check in until 4 but we went in to see the possibility of getting in early. Strict no early rule. The front desk clerk (young man) barely acknowledged us on entry. We asked about a parking pass which he had to find one to write on. Parking is $30 extra each day but less than alot of the other hotels. Once we were able to check in after making us wait until 4 pm, the room had no hand soap, no towels, no washcloths, no blankets, and no comforter on the bed. When we asked the night desk attendant for assistance he looked up over his glasses and acted like it was a bother he said no towels are available at the moment and they didnt have any blankets or comforters. We went back later for towels and were given 2 beach towels and 2 extra sheets for the night. The air is not adjustable in the room - so dress warm at night. We had to go to Target to buy a comforter for the bed. Any question to the desk staff seemed like a huge hassle. Our check in was Sat our scheduled check out Friday no housekeeping until Thursday. The hotel itself was fairly quiet, clean, the beds and pillows were comfortable, the air definately works and it is super close to the beach.
Leslie
Leslie, 6-night trip
Verified Hotels.com guest review