2/10 Poor
17 Jun 2024
Where to start, these guys cancelled our entire booking because we were late for check in leaving us stuck in a monsoon with our 3 month old infant. When we finally got into the property the next day, a solid hardwood curtain rod fell on my partners head who was holding our kid. Very luckily only she was hurt.
The restaurant was basically not working. The bar was shut. I get that its the off season but say this in your booking profile.
When we decided to leave after 1 night to head to Unawatuna they agreed to give us a refund on the nights we would miss.
As soon as we left that was the last we heard from them and they refused to action the refund.
All in all, about as bad as you can get.
Jack
Jack, 5-night family trip
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