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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with indoor pool, near Blue Ridge Mall

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Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Indoor pool
Lobby
Reception
Lounge
Set near Blue Ridge Mall, Ascend Hotel Collection is a haven for families. Take a dip in the indoor pool or waterslide, grab a coffee at the cafe, and unwind by the fireplace. With free WiFi and an on-site restaurant serving dinner daily, this resort offers convenience and fun for all ages.

Reviews

6.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning
  • Free parking
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Indoor pool and 3 hot tubs
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Microwave
  • Private bathroom
  • Premium TV channels

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 3
  • 1 King Bed
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About the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Burntshirt Vineyards - 5 min drive - 4.1 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Elijah Mountain Gem Mine - 10 min drive - 9.1 km
  • Jump Off Rock - 18 min drive - 12.8 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Cascades Mountain Resort, Ascend Hotel Collection is a great choice for a stay in Hendersonville. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Old Orchard Tavern, which serves American cuisine and is open for dinner. A poolside bar and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say good things about the pool.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 100 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 4:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Pool gate

What to do

  • Discount at nearby fitness center
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski runs nearby
  • Ziplining nearby
  • Snowboarding nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2100 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1960
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • An indoor pool
  • 3 hot tubs
  • Waterslide

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Portable bathtub seat
  • Grab bar in bathtub
  • Grab bar in shower
  • Accessible bathtub
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
STAR_OUTLINE

Special features

Dining

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.
MONETIZATION_ON

Fees & policies

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 10.0 per stay

Policies

This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection offer free cancellation for a full refund?

Yes, Cascades Mountain Resort, Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cascades Mountain Resort, Ascend Hotel Collection?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Cascades Mountain Resort, Ascend Hotel Collection?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Cascades Mountain Resort, Ascend Hotel Collection?

Yes, there's free self parking.

What are the check-in and check-out times at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Check-out time is 11 AM.

What is there to do at Cascades Mountain Resort, Ascend Hotel Collection and nearby?

During the winter, enjoy nearby recreation like snowboarding and skiing, and return when the snow melts for hiking and horseback riding. Soothe your senses in one of the 3 hot tubs or make use of other amenities, which include a waterslide and a picnic area. Cascades Mountain Resort, Ascend Hotel Collection also has a garden.

Are there restaurants at or near Cascades Mountain Resort, Ascend Hotel Collection?

Yes, Old Orchard Tavern offers American cuisine.

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Reviews

6.6

Good

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Poor

We arrived at the hotel to check in... there was nobody at the front desk...had to ring the bell several times before the lady came up...our room wasn't available that I reserved a month ago...the hotel was under remodeling and no pools or hot tub was open...this was very disappointing because it was my birthday...we had to cancel our reservation and find another hotel room.
Katrina, 1-night trip
Verified Hotels.com guest review

6/10 Good

Stephen, 9-night trip
Verified Hotels.com guest review

6/10 Good

Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.
Keenyn, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

Not handicap accessible, very rude service. I’ll never stay again
Adeline, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

H Dean, 2-night trip
Verified Hotels.com guest review

2/10 Poor

RESORT? MORE LIKE HELL!
I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.
Broken lock
Mildew and mold
Roach
The wet stairs
Feleisha, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Room different from the photos, hot tub didn't work and cleaning was terrible
Andressa, 2-night family trip
Verified Expedia guest review

8/10 Very good

Lisa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Melina, 1-night family trip
Verified Expedia guest review

2/10 Poor

Bad
James, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead
Amanda, 1-night trip
Verified Expedia guest review

6/10 Good

Nice place
Melissa, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Omar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Logan, 1-night trip
Verified Travelocity guest review

2/10 Poor

They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me
Joshua, 1-night business trip
Verified Orbitz guest review

2/10 Poor

Omar, 1-night trip
Verified Expedia guest review

8/10 Very good

Okay
Jean, 4-night business trip
Verified Expedia guest review

2/10 Poor

Daha, 2-night trip
Verified Hotels.com guest review

6/10 Good

Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
mark, 4-night business trip
Verified Expedia guest review

6/10 Good

You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Michael, 1-night romance trip
Verified Expedia guest review

6/10 Good

Brian, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it
Dominique, 2-night family trip
Verified Expedia guest review

8/10 Very good

David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Ashek, 1-night business trip
Verified Hotels.com guest review