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The Heritage Chiang Rai Hotel and Convention

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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of The Heritage Chiang Rai Hotel and Convention

The Heritage Chiang Rai Hotel and Convention

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Central Plaza Chiangrai

8.2/10 Very good

34 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
199 Moo 13, Tambon Sansai, Amphoe Mueang, Chiang Rai, Chiang Rai Province, 50700
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Conference center
  • Business center
  • 10 meeting rooms
  • Airport shuttle
For families
  • Children stay free
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Chiang Rai
  • Chiang Rai Rajabhat University - 27 min drive
  • Mae Fah Luang University - 45 min drive

Getting around

  • Chiang Rai Intl. Airport (CEI) - 24 min drive
  • Airport shuttle (surcharge)
Map

About this property

The Heritage Chiang Rai Hotel and Convention

The Heritage Chiang Rai Hotel and Convention offers an airport shuttle (available 24 hours) for THB 700 per vehicle one-way. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features of this upscale hotel include an outdoor pool, a poolside bar, and a children's pool. Fellow travelers say good things about the helpful staff and location.

Languages

Chinese (Mandarin), English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 321 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool

Working away

  • Business center
  • 10 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages

  • Chinese (Mandarin)
  • English
  • Thai

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 225 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 700 per vehicle (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Heriatage Chiang Rai
Heritage Chiang Rai
The Heritage Chiang Rai
The Heritage Chiang Rai Hotel Convention
The Heritage Chiang Rai – SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel
The Heritage Chiang Rai Hotel and Convention Chiang Rai
The Heritage Chiang Rai Hotel Convention SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel Chiang Rai

Frequently asked questions

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.3/10

Staff & service

7.2/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness
Write a review

2/10 Poor

Give it a miss please!
In 50 years of travel i have never had to leave a hotel of any star the day after i arrived where i was planning to stay for several days.Not only was the customer service extremely poor and reception and layout both internally and externally identical to the Stephen King film "The Shining" but the rooms were tired and run down despite assurances from this rude lady at reception the hotel was full,we could see no one and all that was needed was snow and part 2 could of been filmed here. Being late we wanted food and was greeted to darkness in the dining room with no explanation and these were subsequently turned on for us along with the a/c. My wife told the 1 and only member of staff for whom i believe was the chef as well in this large palace hotel no chilli in the food,so of course the chilli arrives in it, and only found out when i was on the floor unable to breath with this 1 member of staff in this 300 bedroom hotel not to be seen,subsequently my wife was left ging to the kitchen running around for a bottle of water which was like a scene from BBC Fawlty Towers. Thankfully my complaint reached hotel.com and i could get a refund. My wife became upset after the hotel added10% service charge automatically to the bill and i told them exactly what they could do with that. We went to the Meridien leaving the Heritage manager beging us to stay.Simply my answer was not even if i had won the lottery.please oh pls keep clear and avoid!!! No way 4 stars if lucky 2✨
Robert, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

KITTIMA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Phatthacharasuda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly price good trees around the hotel are nice
John, 1-night trip
Verified Expedia guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful room and nice city views Everything is good to stay with the family 4adlt 2 kids
Laddawan, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Before we came to this hotel, we checked the reviews and they were great. This influenced us coming here. When we came to check in, they asked us to come back in an hour. This was a first for us in Thailand. We came back and there was no one to help with the bags. Another first. The room is very nice, but the bathroom is very small. After our second night, the bathroom smelled like an open sewer. They came checked it out and asked us if we wanted to move rooms. When we moved to the new room, they had to fix the door because it would not lock. In the reviews, people said the internet was good. My hotspot from my phone is faster. Down load speed was 19.6 and there is no password security. We tried to use the microwave and hotpot in the room . The plug in did not work. They did come And fix it. They had to attach the wires to the sockets. Customer service at this hotel is poor, because They are under staffed. The best thing about this hotel were they people that worked there. They were very nice but need help. These are the people that were outstanding, N. Bow, N. Time, and Anne the 10th floor maid. We talked with the manager and he apologized and told us that he would relay this info up to the management group. He offered us no help to make this better. We will not stay here again and do not recommend this hotel at all.
4-night family trip
Verified Expedia guest review

4/10 Fair

Very disappointing breakfast, 24 hour music in the hallways that could be heard in the room, extremely loud doors closing, a cold 'library lounge' with fake book covers, friendly but helpless staff.
Aguest, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel... clean, welcoming staff and the rooms are very comfy with modern touches. Will definitely stay again.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice Stay but Can be better...
Glad to redeem my 1 night stay from Hotel.com. Pros: Comfy bed, great service from the staff, clean and newly renovated. Cons: Lack of shops around the Hotel. Swimming Pool being a family area would be great if they can prohibit any smoking around the pool area. Internet would be better if they can invest more speed into it or stronger coverage to the corner rooms. Please consider to have shutter services to Central / Big C / Night Market.
Big Pool
Nice View
Plenty of Car Parks
Troy, 1-night family trip
Verified Hotels.com guest review