Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Lobby
Indoor pool, outdoor pool
View from room
Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe

Overview of Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star Santiago hotel with 1 indoor pools, connected to the convention center

8.2/10 Very good

356 verified Hotels.com guest reviews

Guests rated location

  • Safe19 positive mentions
  • Quiet16 positive mentions
  • Walkable11 positive mentions

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is CA $150
Price available on 08/26/2022
Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Providencia
  • Costanera Center - 6 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 17 min drive
  • Santiago Central Station - 21 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center offers an airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Guests can indulge in massages, and El Jardin Coffee Shop, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upscale hotel include 3 bars/lounges, an indoor pool, and an outdoor pool. The pool and helpful staff get good marks from fellow travelers. Public transportation is just a short walk: Pedro de Valdivia Station is 12 minutes and Manuel Montt Station is 14 minutes.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 379 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Due to COVID-19 restrictions, access to the pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Off-leash area available

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (CLP 15000 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle within 50 km*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Playground

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (7575 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.
El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • WiFi is available in guestrooms for CLP 7240 per day (rates may vary)
  • Wired Internet access is available in guestrooms for CLP 7240 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of CLP 11000 for adults and CLP 11000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities will be closed during March and April:
  • One of the swimming pools
  • Fitness facilities
  • Sauna
  • Spa

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 81000 per pet, per stay

Parking

  • Self parking costs CLP 15000 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Timothy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
Rooms a bit outdated, but still comfy! And the restaurants, gym, and staff are absolutely the best in Santiago!
Diego, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Rooms and interior of property are ok. The outside areas arround pool need maintenance. An out of use tennis court is in shambles.
javier, 4-night business trip
Verified Expedia guest review

8/10 Very good

Jaime, 6-night trip
Verified Expedia guest review

2/10 Poor

Do not stay here.
This is an older hotel that is out of the way. Staff are not rude but not helpful. There is a musty smell in the bathroom, sort of like an all-inclusive hotel in Cuba. I also spotted bugs around the mattress area. Dirty. Old and unfriendly - I'd certainly not recommend this place.
Stephen, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay during my business trip
Conveniently located, confortable, Super fríend y staff.
Jaime, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

my only concern was that sometimes when I tried to call the hotel, it rang and rang and I ended up having to wait a few minutes and call again. Other than that, excellent.
Michelle, 1-night trip
Verified Expedia guest review

6/10 Good

English was a struggle
I stayed at this hotel twice before and after a trip. The first day was amazing. Food and service. This stay was not the same. Ordering room service was a challange and all bread products for two meals ordered were stale. I could not order an entree for my dinner as I could not get the person on the phone to understand what I wanted from the menu. The soup did order apart from the bread was excellent. Finally, I was charged for my prepaid room and am now trying to connect with them to refund the room fee.
Connie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JACQUELINE, 2-night trip
Verified Travelocity guest review